Payroll did not process

I am having the same issue.  Is there something wrong with Quickbooks payroll?  I can not get ahold of support?

I'm determined to improve your impression of our support, @Heather Benson @kernersauto

We know how critical each paycheck is to your team. We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. 

I'd like to inform you that the issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today. Please visit this page to know the latest updates and information on the issue: QuickBooks Status. 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible. Also, don't hesitate to click the Reply button if you have follow-up questions about your payroll . I'm happy to answer them. Be safe. 

My online direct deposit did not deduct from bank 

Thank you for following this thread, azaremba.​​​​​​

Allow me to provide you all with some information about the issue with your employees not getting their deposits. 

Once you've submitted the payroll two banking days before the check date, your employees should see the funds available on their account within the day before 5 pm.

For future reference, you can also see these articles on how to resolve issues with direct deposit and what to do in case incidents like this happen: Handle a direct deposit paycheck that was not received by an employee.

Let me know if you still have questions or clarifications about direct deposit. I'm always here to help. Have a good one.

Payroll was submitted on Wednesday and did not process. It did not pull from business account or get deposited into employees accounts today. Please help!

Good morning, 

Payroll was submitted on Wednesday and it did not pull from business account or get deposited into employees accounts. 

Update: It went through 

I submitted payroll on Wednesday and it did not pull from business account or get direct deposited into employee accounts. 

Update: It did go through after posting this.

Thanks for joining us here in the thread, @Office m. I've got your back, and I'll point you in the right direction to get this sorted out as soon as possible.

You can contact our QuickBooks Customer Care Team. This way, they can check on your account and determine if the direct deposit went through or was processed. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article to learn more about the support hours: QuickBooks Online Support.

In addition, I've got you this article about direct deposit limit in QBO: Get help if you’re over a direct deposit limit.

@Office m, don't hesitate to get back to me if you need further assistance with this. I'm determined to help you get this fixed so you can complete your tasks here in QuickBooks. Take care, and have a great weekend.

My employees have not been paid although it shows that they have on the system.  No deposits have been made to their accounts and no funds have been drawn from mine.  I was on the phone for over an hour last night with tech support who had just as much knowledge as I did regarding payroll, it is showing scheduled and paid.  Can anyone assist.

Hello there, @Medi-liftnem. I'm here to provide insights and additional information about your direct deposit issue in QuickBooks Online (QBO).

I appreciate you sharing information about your concern. In QBO, there are several things you need to check to ensure your employee will receive their pay via direct deposit.

To start, let's verify the direct deposit funding time of your payroll service. For QBO Payroll, the lead times are:

• Same-day lead time
• Next-day or 1-day lead time
• 5-day lead time

You can read this article for more details: When to send your direct deposit payroll.

Additionally, direct deposits are only processed on banking days. That said, federal holidays can also affect your send times. For reference, check out this link: How do federal holidays affect my direct deposit?

However, if it is verified that the above scenario is not the reason for your employee not receiving their salary, I recommend reaching out again to our Payroll support team. Since you've already contacted them, you can provide your previous case number from the recent conversation you had with the previous agent. This way, they can further investigate this issue and provide a resolution to fix this. 

Should you need further help in managing your payroll in QuickBooks, please don't hesitate to leave a reply below. I'd be here to provide a prompt response.