Payroll entry doesn't show service item for some employees

nrhodes51 · ‎August 11, 2022

This is QB Desktop.

My client does job costing in payroll. So in the payroll entry, there are fields for Customer:Job, Class, and Service Item. However, for some unknow reason, some of the employees do not show the Service Item! This is a mystery. All the employees have been set up the same.

Does anyone know how to correct these few employees to show the Service Item field when entering the payroll?

nrhodes51 · ‎August 11, 2022

Well.....here is the answer. Actually learned the answer through a client.

You must put a check mark in the "use time data to create paychecks" on the Payroll Info tab when setting up an employee.

Now the service item is showing for the two employees that did not have it before.

Hope this helps someone else in the future.

Nancy Rhodes

View solution in original post

nrhodes51 · ‎August 11, 2022

Well.....here is the answer. Actually learned the answer through a client.

You must put a check mark in the "use time data to create paychecks" on the Payroll Info tab when setting up an employee.

Now the service item is showing for the two employees that did not have it before.

Hope this helps someone else in the future.

Nancy Rhodes

FritzF · ‎August 23, 2022

Hi there, @nrhodes51.

I*'m happy to know that you already figured this out. Also, I appreciate you for always sharing your the steps you've done to resolved the issue. This will definitely help other users as well in the future.

Keep safe and have a great rest of the day.

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Payroll entry doesn't show service item for some employees