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amy60
Level 2
posted
‎March 10, 2020 10:57 AM
last updated ‎March 10, 2020 10:58 AM

Payroll Error

We have QuickBooks Enterprise Contractor 19.0.-  The Desktop version. When someone is working with anything pertaining to Payroll, including employees, it will not allow anyone else to use anything in the payroll feature.  It will only allow one user to use anything related to payroll at a time. Is there a way to fix this?

 

Thank you

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Best answer March 10, 2020
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BigRedConsulting
Community Champion
Community Champion
‎March 10, 2020 11:31 AM

Payroll Error

No, there is no way to change this. Payroll is a single-user feature, even when QB is in multi-user mode.  There's a short list of similar features.

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amy60
Level 2
‎March 10, 2020 12:14 PM

Payroll Error

What about when it says someone is currently in payroll but the person that was in there is no longer in there? The person QB says is in there has to shutdown QB and restart.

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ReymondO
QuickBooks Team
QuickBooks Team
‎March 10, 2020 02:30 PM

Payroll Error

Hello there, @amy60.

 

I've checked your post and found out that you have posted similar questions twice. My colleagues @JessT already provided the answer to this concern. You can view it by clicking this link here: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-payroll-error/01/505715#M....

 

You can also check our Help articles for related references in regards to payroll concerns.

 

If there's anything else I can do for you, please let me know. I'll be around to help you.

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3 Comments 3
BigRedConsulting
Community Champion
Community Champion
‎March 10, 2020 11:31 AM

Payroll Error

No, there is no way to change this. Payroll is a single-user feature, even when QB is in multi-user mode.  There's a short list of similar features.

Reply Join the conversation
amy60
Level 2
‎March 10, 2020 12:14 PM

Payroll Error

What about when it says someone is currently in payroll but the person that was in there is no longer in there? The person QB says is in there has to shutdown QB and restart.

Reply Join the conversation
ReymondO
QuickBooks Team
QuickBooks Team
‎March 10, 2020 02:30 PM

Payroll Error

Hello there, @amy60.

 

I've checked your post and found out that you have posted similar questions twice. My colleagues @JessT already provided the answer to this concern. You can view it by clicking this link here: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-payroll-error/01/505715#M....

 

You can also check our Help articles for related references in regards to payroll concerns.

 

If there's anything else I can do for you, please let me know. I'll be around to help you.

Reply Join the conversation
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