Payroll Hold

Hey there, @JonesDoors. 

It's great to see you back in the Community. 

If you haven't contacted our Customer Support Team by phone yet, I recommend doing that. Here's how to get there: 

1. Go to the Help menu listed in your QuickBooks Desktop account. 
2. Press QuickBooks Desktop Help.
3. Click the Contact Us hyperlink. 
4. Enter "Payroll Hold" and hit Continue. 
5. Select the Get a callback option. 

Let me know what details they provide you with. I want to ensure that you're taken care of today. Bye for now!

Not to be smart, but this is what I have been doing for several weeks now and can't get any help.

Payroll risk is apparently never open because you can't get anybody online to talk to or get them on the phone.  Customer service is a joke!

Not to be smart, but this is what I have been doing for a month and I can't get any help.

And apparently the payroll risk department is never open as I have yet to be able to get a hold of someone in that department - and their hours aren't posted anywhere that I can see & it doesn't say their hours when you call.  

Customer service has been a total joke at Quickbooks.  Very disappointed with the lack of service & our payroll is still on hold a month later.  Beyond frustrated.