Payroll items don't appear in scheduled payroll

Hi there, @ajm01998. 

Thanks for your time in posting here in the Community. I'm here to help you get past this issue. 

To fix this, let's update your payroll tax table so you'll get the latest release and create the paycheck seamlessly.

Let me show you how:

1. Go to the Employees menu, then select Get Payroll Updates.
2. Select the Download Entire Update checkbox.
3. Select Download Latest Update. A window appears when the download is complete.

Additionally, you can update your payroll tax automatically to save more time from doing it manually.

Just in case, use the Verify and Rebuild Data tool to identify and fix any possible data damaged. 

You can also check out this article to get more insights when creating a paycheck in QuickBooks Desktop: How do I create a paycheck for an employee?. 

Add your comment below if you have any other questions. Have a great day!

Hi there, @ajm01998.

Hope you’re doing great. I wanted to see how everything is going about the payroll itmes concern you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hi @katherinejoyceO,

My question was really addressed to the community to find out if they ever had the experience I described.  Maybe it happens to them to, or maybe my experience is unique.  It doesn't sound like it has a known cause, I will continue to review my created paychecks for items that fail to populate correctly.

My pay types no longer appear in the scheduled payroll for hourly employees. The salaried pay types do still appear.  This is a new problem.  I have updated my Quickbooks Premiere, but it still doesn't appear.  Any ideas?

Hello there, @rhccgolf. Thanks for joining the thread to share your concerns.

It seems that you posted a relevant question that my colleague, @SirielJeaB answered. Please see this link for more details: 

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-pay-types-no-longer-appea.... 

Feel free to comment if you have other QuickBooks Desktop Payroll-related questions. I'm always here to help. Have a nice day ahead.

I have updated Quickbooks and also verified the data.  There were no issues with the data.  But the problem persists.  Now what?

Thanks for the prompt response, @rhccgolf.

I appreciate you performing some troubleshooting steps to get around the issue. Let me make it up to you by ensuring you get the best help available, so this gets sorted out instantly.

To address this issue immediately, I recommend contacting our Technical Support Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. They can perform a screen-sharing session to investigate this behavior further.

Here's how you can get in touch with an agent:

1. In QuickBooks Desktop (QBDT), press F1 on your keyboard to open the Help page. 
2. Click the Contact Us button.
3. Enter your concern in the box and select Continue. 
4. Choose either Chat with us or Have us call you.

Please take note of our business hours to ensure we can attend to your needs.

Additionally, check out this article that'll help you keep track of your payroll and employee expenses in QBDT. This will help you focus on the information that matters most to your business: Customize payroll and employee reports.

You're always welcome to get back to me if you have any other follow-up questions about managing payroll transactions. I'll be here ready to answer them for you. Keep safe!