Phone number for payroll help

Hi there, reynoldscustomwo.

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

I see you have the sales number all over the place but help? How do you get in touch with someone when you login and the help button doesn't work? no chat no nothing this is so frustrating and makes no sense from a company of your size

Hello there, @TjayWhy. 

I got the point and see how beneficial to have another way to contact our support team aside from using the Help button.

If you haven't tried accessing your QuickBooks account in a private window, I'd recommend doing so.  This helps us determine if it's the browser that is causing why the Help button is not working. To guide you further, please follow the steps below:

1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
2. If the same thing happens, we can log in to your account through an incognito window. This mode doesn't store cache that's why we recommend using it.

If it works fine and one of our team will reach out to you, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings. Aside from that, you can use other compatible browsers in QuickBooks Online.

Also, make sure to utilized the Help button during their available hours. This can be the reason why our specialist cannot call you back or message you.

To contact our specialist, we'll need to select the Help icon at the upper-right corner. Then, click Contact us and enter a brief description of your concern. If it persists, you can use our test drive to contact our specialist.

You can also post your concern in the Community place. We're all right here to help you figure out and share with you the best resolution for that kind of issue. Stay safe.