Is anyone faces issues with QB not fixing the issue when reported. QB Agents close the issues without resolving them and issue continues. Each time I contact QB, agent ask me what is the issue. QB Agents dont have any information or tools to know what are the long term/recurring issue if same customer keeps contacting them again and again. QB Agent waste time and do trial and error. QB agents don't know QB Software and how to resolve the issue. QB do not trainin agents on how to solve the issue and teaching Agent to lie, close the cases without resolution. QB doest not act on open case to resolve it - rather close it to hide it.
At the same time, QB keeps charging customer even if customer cannot use the services that had issues and QB cannot resolve it or negligent about it.
I am sure other companies facing same issue with QB also! QB must be held accountable for the service they provide and what they charge for? This is consumer protection issue!
I can write more about QB issues however whoever reads it including QB they know what I am referring to!
