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Level 1

QB Payroll and matching Bank Transactions

I'm sure the answer is right in front of me but I'm having a hard time figuring this out.  I use the QB Payroll directly through QB Online to pay 4 employees.  The payroll is logged in my QB.  Our business bank account (where the checks are cut from) is linked to our QB Online.  For some reason, the payroll is not matching to the checks going out.  How do I match the transaction as right now, it's looking like we are paying twice the payroll (QB is logging Gross Payroll and Bank Register is showing Net Payroll taken out and then Taxes Separately).  Please advise.

3 Comments 3
QuickBooks Team

QB Payroll and matching Bank Transactions

Hello there, @liviamonteforte.


I'm here to help match your payroll in QuickBooks Online (QBO).


If you've run payroll in QBO, make sure to not create any expenses. If the wages of the employee show up on the Banking page, do a Find Match and look for the employees's paychecks.


To make a match, QuickBooks looks at the following:


  • Check numbers: If these match, the transactions may match.
  • Amounts: If the amounts are the same, the transactions may match.
  • Dates: If the transaction was recorded in QuickBooks within a few days of it clearing the bank, the transactions may match.
  • Payees: If the payees are the same or if the payee in the downloaded transaction has a renaming rule to a name in QuickBooks, the transactions may match.

To check the transactions under the register:

  1. Go to the Gear icon.
  2. Select Chart of Accounts.
  3. Select the specific Bank and click View Register.

After, go to the banking area and find match.


For additional reference, you may check this article: Add and match Bank Feed transactions .


Stay in touch if you have any other concerns, we're always here to help. Have a great day ahead!

Level 1

QB Payroll and matching Bank Transactions

quick books is not matching the direct deposit for payroll.  It finds nothing.

QuickBooks Team

QB Payroll and matching Bank Transactions

Hi there, patrebbAWF1.


Thanks for joining this thread. Allow me to help and provide some insights about matching payroll and banking transactions in QuickBooks Online (QBO).


QBO will not automatically match the direct deposit payroll since the transactions downloaded from your bank is a whole amount of your Direct deposit. While in the bank register, it will post each paycheck amounts. 


To match both transactions, you can follow the steps provided by my colleague Angelyn_T on her post. 


For additional reference, you can check this article: How to add and match downloaded banking transactions.


If you need further assistance with the steps, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and do a remote session. 


Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

If you have any other questions about matching transactions, don't hesitate to leave a comment below. Have a good one. 

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