We don't want you to have this kind of experience when exporting data in QuickBooks Online Payroll, @MadJen.
You're right. The investigation (INV-90292) regarding your issue is ongoing, which involves the missing tabs mentioned above that prevented you from exporting. I recommend contacting our Payroll Support once more. This allows them to investigate more thoroughly and provide a resolution. If they haven't done so yet, this also enables them to add your account to the list of affected users. Here's how:
Important: Please note the business hours to make sure experts are available for assistance.
- Sign in to your QBO Payroll company.
- Go to Help (?).
- Click on Contact Us.
- Enter your concern, then hit Let's talk.
- Choose a way to connect with us:
- Start a chat
- Get a callback
You can also select your product and fill out the form to chat with an expert.
We'll send you email updates on the case's status and be notified once it's been resolved.
Once you're good with this, feel free to explore this useful article about closing out the previous year and preparing for the new one: Year-end guide for QuickBooks Online.
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!
