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I only have one printer and I have never had problems with my W2s until this year
Thank you, @Agravated, for taking the time to perform the troubleshooting procedures above.
We work hard to provide a quick solution for every customer's issue. This is not an experience we want you to have.
This issue should be investigated in a secure location as early as possible. This way, you and other customers can print the W2 successfully. With this, I suggest contacting our Technical Support Team. They can investigate this problem further and, if necessary, interact with our engineering team.
Here's how:
Check out their availability to ensure a swift response: Contact QuickBooks Desktop support.
Additionally, in your leisure time, you can visit the following articles to learn how and what to do with your taxes or forms for the upcoming year-end:
Feel free to get back to me if there's anything else you need help with filing payroll forms. I'll be right here to answer your questions.
I had the exact same issue. If you don't have another printer, my only suggestions are to either just print on blank paper (the IRS accepts this version), or to save as a PDF file and go try somewhere else with a printer. It is very frustrating.
I Changed my Default PDF. Viewer to Google Chrome and it works now hope this helps.
This has been so frustrating. I feel some one owes me a refund on how many times I have been to Office Depot and bought forms. There has to be an internal issue with Windows 10 - Quickbooks - Forms.
Something so simple should not be this difficult. I have printed forms for 15 years with no problems until this year.
My "COPY A" Printed fine. Copy B will not align. I will do the "test copy" it matches up after a few adjustments. Then I go to print the W-2's after I am happy with the alignment and the top employee on the form is perfectly aligned, however the bottom employee's social security number is at the bottom of the first employees tax forms making both documents void. I can't even use the top form, because the bottom form is overlapping employee two.
I tried calling and the issue was not resolved. There was an "accidental" disconnection after my issue was NOT resolved.
does not work. STOP
This does not fix the issue
Facts
I called in. The tech took over my computer. Made the same adjustments that I did and it did not work. He advised me to contact the manufacturer of my printer. What a joke
I was so frustrated that i just printed on blank piece of paper. I’m done with it. I’ve NEVER had a problem printing tax documents until this year. I guarantee it has something to do with QB and Microsoft compatibility after the updates.
I had this problem starting last year (2023) printing our 2022 W2's and 1099's! I did everything I could to align & had the same problem as everyone else......top will align, and bottom way off! I tried calling quickbooks many times and no one could help me!! Now I can't even get through to have someone call me back! Prior to January 2023, I have been doing these forms for years & never had a problem!
I was left to hand write all the forms!!! Npw, I will be having to print 2023's soon!!
If someone has a solution, please email it to me @ [email address removed]
This isn't what we want you to experience, @hillcrest165. I can see how hard you tried here and I understand your sentiments with the support. No worries, I'll be sure to pass along your experience here on our end so we can better the customer support we provide to you and other users.
Allow me to assist you further and offer these troubleshooting steps that we can perform so your W2 and 1099 forms will align accordingly.
First off, if your forms are purchased from Intuit, we can perform some carse alignment adjustments. Here's how:
Note: Make sure that your printer is on and connected to your computer before performing these steps.
For the detailed step-by-step process, check out this article: Fix print alignment of continuous-feed printers.
I've also included this additional reference to help you troubleshoot problems when you can't print, email, or save as a PDF: Fix PDF and Print problems with QuickBooks Desktop.
Additionally, should you need to file your state payroll tax forms and pay your state taxes electronically, feel free to browse through this article: E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced.
Feel free to leave a follow-up reply if you need further assistance managing your W2 and 1099 forms in QuickBooks Desktop. It's my priority to ensure this gets sorted out, just hit on the Reply button and I'll get back to you. Keep safe.
Thanks for the tip @Fletch44 , I took your advice and switched to Chrome for pdf viewing in windows system settings> choose a default app for file types. Once you do this, your print tests from QB will open in chrome. When printing from chrome, you'll get a chrome print dialog box. What worked for me was to click >more settings>scale>custom. After messing around, I settled on 102% scale, then adjusted alignment in QB up 8 points. That printed everything in the bounds of the boxes on printed W-2s.
Based on what's in this string of posts, different printers must parse the pdfs differently. I'm using a Brother inkjet.
Great way to spend an afternoon, thanks Intuit!
Same problem and also when I try to submit my "survey response" about how this is working out that gets an error too. Seems everything to do with W2's this year gets an error. I would like to align my forms and am having the exact same problem as everyone else
I have the same issue: the first employee on the page is aligned, the second employee on each page is not and is unreadable because the printed information is on top of the preprinted text on the form. It seems like you can only adjust the whole form: I need a line by line adjustment
Quickbooks was of no help and for years I have used the same forms. Now this year they do not align just like you said. Did you get this resolved?
Please see my comment above. I had the same issue, but was able to solve it by printing the pdfs from the Chrome browser. It's not exactly fun, but you can use a combination of custom scale in the print dialog, and the vertical and horizontal alignment adjustments within quickbooks. It took me about 8-10 tests to decide on a final adjustment, but all entries were within the W-2 boxes. Maybe this would work for you, too.
Thank you! Been working on this all day. Changed pdf to google & it worked. So glad I saw your post.
Hello! I was having this exact same problem and I got it fixed. Make sure you are using the most current version of Quickbooks and also make sure you are using ADOBE to print. I wasn't using ADOBE before, but after our big QB update, it didn't want to align at all! Switching to ADOBE fixed the problem. Hope this helps!
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