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I need a solution that Intuit Support has been unable to answer. For years, we have had two profiles for several employee due to 2 separate payroll cycles. With the new Quickbooks Desktop update I am unable to save any changes to these profiles, I will attach a screenshot. Has anyone else faced this issue? If so, what has been your solution? I've seen some say to inactivate the 2nd profile, but both are used every month.
Attachment here
Hi there, @marissah.
The option to save employee info using the same Social Security Number is unavailable in the program. This is why you're getting a prompt that this isn't allowable in QuickBooks.
As a workaround, you can create an unscheduled payroll and manually adjust your employee details if they are working in other states to pay them in their other payroll cycle. Here's how:
Additionally, it's easy to view your employee data and track your business finances with QuickBooks. To do this, you can open any Excel-based payroll reports that suit your needs.
You can always get back here and post a question if you have further questions about saving an employee's profile using the same SSN. I'm always around to help. Have a good one.
Sadly, the reason we have some employees saved differently is because they have a "housing allowance" that is separate from their salary. Different amounts, different pay schedule, different payroll items, and different way of reporting it on their W-2. To create an unscheduled payroll cycle, I would still need to have two different profiles for each of them with the same SS#. So no, this is not a solution to the issue.
This new Quickbooks update was a mistake.
Hi marissah,
I understand how you feel about the current system doesn't fully accommodate the unique payroll setup of some of your employees.
I suggest sending feedback to our product development team. Providing specific details about how the update has impacted your payroll process could help them understand the challenges you're facing and potentially lead to improvements in future updates.
Feel free to come back to this thread if you have any other questions about payroll. Take care and have a great day!
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