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Sepp
Level 3

Rejected payment posted on 941 return filing as made

We just got a notice that we were in default on a 941 deposit payment from last quarter (Jan-Mar 2022).
This happened in conjunction with errors within QB that caused over 2 hours of phone support to fix where taxes were not taken out of paychecks and the internet passwords needed to be updated.

When I double check my 941 quarterly filing, it shows 3 deposits made during the quarter, but it appears that one of the deposits was rejected.

 

How are we supposed to know that a deposit was rejected when we file a quarterly return and the return shows that the deposits have been made?


At this point I consider it a flaw in Quickbooks that rejected or failed deposits are not suitability addressed within the user interface. To require that a user be able to descern:
"Agency accepted" from
"Agency rejected" 

within a long list of items that takes 30+ seconds to populate and offers NO OTHER INDICATION that there are errors is not acceptable. Where is the red color or fill to let us know to look at this item again because there are problems.

Why would QB allow a rejected deposit to be reported in a quarterly filing?
Where are the double checks that computers are supposed to be helping us at.
If I have to do extra work to make sure that things are done correctly, QB loses all it's value.

What gives and what is being done to fix this and prevent the system from causing more harm?
At the moment I would embarressed to be the enginner and designers who allow this kind of design to happen.

3 Comments 3
Ethel_A
QuickBooks Team

Rejected payment posted on 941 return filing as made

Hello there, @Sepp.

 

I understand how important this is to you. Don't worry if you get a notification in QuickBooks or a letter from the IRS or a state agency saying you have a rejected e-filed tax form or e-payment. Let me share some insights on how to handle rejected tax payments.

 

Duplicate tax filing occurs when the IRS or a state agency receives two tax forms with identical information for the same period. It happens when you utilize multiple payroll providers in the same quarter and forget to discontinue one of them.

 

When this happens, contact the Internal Revenue Service or a state agency. You'll have to work with them to know whether they accepted one form or both. Then, file an addendum or resend the form to the agency, depending on the scenario.

 

You can also check for the common reasons for rejected payments to learn more about handling them.

 

Let me know if you have additional questions about handling tax payments. I'm always here to help. Have a great day.

Sepp
Level 3

Rejected payment posted on 941 return filing as made

For others reading this post, This is not what has happened.
I have been paying payroll taxes for 20 years now and duplicate payments and filings are difficult to do, if not impossible to do within Quickbooks. In fact, I have no idea how you could even do it.
(The aforementioned call, with tech support for 2+ hours was because we COULD NOT refile online.)

Intuit does not have a modern interface and does not actually make things easier. With each update, I find it less and less suitable for a small business and find that it actually works against easy-to-use functionality.
I don't know how they manage to do it, but I'm not surprised at this point.

I will be talking to the IRS tomorrow and wasting time that I should bill to Intuit. 
If the system doesn't help prevent errors and actually causes errors, then that is a flaw. A critical one at that.

I'll let you know what happens, but I'm pretty sure it's going to be to pay a penalty because the payments were not received.

Sepp.

Sepp
Level 3

Rejected payment posted on 941 return filing as made

Dear Ethel,

 

I have so many things to say about your response. But first of all, it's tone deaf.
And that ANYONE would write that 
"Don't worry if you get a notification""from the IRS"

Is disconnected from what happens in the real world of business.
Your answer is also flippant - "Let me share some insights"
After 20 years of using QB, I know it better than most.

For others reading this post, This is not what has happened.
I have been paying payroll taxes for 20 years now and duplicate payments and filings are difficult to do, if not impossible to do within Quickbooks. In fact, I have no idea how you could even do it.
(The aforementioned call, with tech support for 2+ hours was because we COULD NOT refile online.)

Intuit does not have a modern interface and does not actually make things easier. With each update, I find it less and less suitable for a small business and find that it actually works against easy-to-use functionality.
I don't know how they manage to do it, but I'm not surprised at this point.

I will be talking to the IRS tomorrow and wasting time that I should bill to Intuit. 
If the system doesn't help prevent errors and actually causes errors, then that is a flaw. A critical one at that.

I'll let you know what happens, but I'm pretty sure it's going to be to pay a penalty because the payments were not received. 

Sepp.

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