Sick Accrual

Welcome to the Community, @Town of Many.

Let me share some possible reasons why sick leave does not accrue.

• You have incorrect payroll items.
• The sick/vacation setup of the employee is incorrect.
• The Do not accrue sick/vacation pay box is checked.
• Your employee has reached the maximum number of hours.

To correct this, you’ll have to determine how you set up the payroll item used to pay sick or vacation. If the item used is incorrect, you can use a different item or create a new payroll item. 

If the Sick or Vacation time is incorrect, you can follow the steps below.

1. Login to QuickBooks Desktop. 
2. Click the Employees tab.
3. Select the Employee Center.
4. Double-click the employee to open the Edit Employee window.
5. Click the Payroll Info tab.
6. Click the Sick/Vacation button.
7. Correct the information in the Hours available fields in both the Sick and Vacation sections.
8. In the Sick and Vacation window, click OK.
9. In the Edit Employee window, click OK.

Please know that Sick or Vacation leave only accrues on regular pay items such as hourly wages or salary, it does not accrue on bonus items or any additional items.

I’m adding here an article that will guide you on how to set up and pay vacation and sick time. Set up and track time off in payroll. 

When this happens, after going unnoticed for several years, who is at fault? Does the employee have to reimburse those overdraft sick and vacation hour wages? Or is this considered a Quickbooks/user error?

If this occurs and goes unnoticed over a period of years, who is at fault? Is the employee responsible for reimbursing the wages from the overdrafted sick and vacation hours? Or is this the fault of the Quickbooks user? Who is responsible?

Hello @Questionsquestions,

Since the issue persists, I'd recommend contacting our Customer Care Support. With their tools, one of our specialists can pull up your account on file and let our engineering team investigate what is the reason behind this unexpected problem. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Under What can we help you with, select Search something else.
5. Enter a few words describing your goal for today in the Tell us more about your question field.
6. Select Search.
7. Choose a channel where you wanted to connect with our team.

In the same manner, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.

On top of that, I've also included this reference helpful with the resources needed so you can keep the security of your account up-to-date: Account management gathers topics for your Intuit Account.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Take care and stay safe!

This issue has been resolved, it’s has been fixed and will be deducted properly. My question is, who is responsible for the overdraft in hours due to this error?

I appreciate your time getting back here, Questionsquestions.

There are times when we don't notice that something is wrong on the setup. As a QuickBooks user and as an employer, let’s confirm that your employee has the correct items and sick accruals. You can review the employee’s pay information before processing the paycheck to ensure that this issue does not happen again.

With regard to the overdraft hours, we no longer need to reimburse the employee. Just make sure to update the accrual period and available hours for the sick pay in the employee’s profile to correct this moving forward 

You can also read these articles to learn more about the sick time and how you can update the employee's information:

• Sick and vacation time incorrect or not accruing on paychecks
• Update or delete employee info

Please feel free to leave a reply below if there's anything else you need. We're always here to help you out. Take care and stay safe!

Thank you for the information! So the reimbursement would go both ways? Employees will not need to reimburse the company for those hours that were overdrafted because of the error? When the calculations are corrected, they just use the correct hours available, and I if overdrafted, they start back at 0. Then everyone just makes sure it stays accurate? Is this correct? 

It's a pleasure to have you here again, @Questionsquestions. Let me clarify things for you.

You’re right that employees don’t have to reimburse for hours that were overdraft due to error. They can only do this when they receive an overpayment.

Just ensure to update the accrual period and available hours for the sick pay in the employee’s profile to correct this moving forward.

In addition, let me share this resource to help you better understand what causes incorrect sick and vacation time: Sick and vacation time incorrect or not accruing on paychecks.

Feel free to leave a comment below if you need further assistance managing your payroll tasks in QuickBooks. I'll be happy to help you more. Keep safe always!

Thank you very much for all of your help. You have been extremely patient and informative. I appreciate the quick response and direct answers to my questions.