Hi there, @Accounting637. To help you investigate and review your concern about sick pay not accumulating right, let me route you to the contact support team.
I know the importance of sick pay being calculated right on every paystub, and this is not the experience we want you to have. To resolve this issue and ensure it won't happen again, I suggest contacting the support team. They have the necessary expertise and effective tools to assist you in identifying and addressing the cause of this problem. Here's how to contact them:
- Open your QuickBooks.
- Proceed to the Help menu.
- Select QuickBooks Desktop Help/Contact Us.
- Click on the Contact Us tab.
- Enter a brief description of your concern, then Continue.
- Use your Intuit account to sign in or Create a new account, then Continue.
- Enter the single-use code sent to your email and select Continue.
- Either choose to chat with us or Have us call you.
Also, check their support hours so you can connect with them accordingly.
On the other hand, to effectively manage your employee's paid or unpaid time off, please refer to this resource: Set up and track time off in payroll.
Moreover, you can also customize the payroll reports if you need to track where your business stands for employee expenses.
Resolving concerns like sick pay calculation is a top priority for us in the Community. If you have any further questions, please let us know, as we are committed to ensuring your financial journey is seamless and successful.
