State Unemployment (Alaska) - employee rate is wrong

Same issue her, i also did a payroll update and it did not change the rate or the annual limit.  I cant believe Intuit did not catch this!!

Hello there, @BSCO1 and @JET87.

I understand the challenges when updating the employee rate in QuickBooks Desktop (QBDT). I'm here to help you resolve this matter.

In QBDT Payroll, the SUI rate is not included in the regular tax table updates. You must update it manually.

1. Go to the Lists menu and click Payroll Item List.
2. Double-click [state abbreviation] - Unemployment Company.
3. Tap Next until you reach the Company tax rates window.
4. Enter the correct rates for each quarter.
5. Hit Next, then Finish.

If the issue persists, I encourage you to reach out to our Payroll Care team. They can create a case to trigger an investigation and get the issue fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Once everything is all set, you may also want to check out this article to guide you on what you need to get done this tax season using QBDT Payroll: Year-end checklist for QuickBooks Desktop Payroll.

If you have other payroll concerns or questions about managing employees in QBDT Payroll, please don't hesitate to comment below. I'm always ready to help. Take care

The company rate was easily changed, but where I'm running into problems is the employee rate.  QB is not letting me update it.  The only options I have are 0.0% or .51%, neither are correct.

Hello there, BSCO1. Let me share some details about the employee rate in QuickBooks Desktop (QBDT).

The Unemployment Insurance from states that have an employee contribution rate of an employee is updated via a tax table. We are currently working on the update, and you will receive a prompt when it's ready to download. QuickBooks will automatically adjust the contribution amount on your next payroll if you've already generated paychecks.

Once the newest tax table is released, you can check or download it by checking out this article: Get the latest tax table update.

If you wish to find more information on the latest payroll update and earlier releases, you can read this link: Get the latest payroll news and updates.

Let me know if you have other taxes and payroll concerns or questions about managing employees in QuickBooks. I'm always ready to help. Take care.

You would think something as important as a payroll tax rate would be changed in a more timely fashion.  These rates have been out for over a month, and while your system might "correct" the withholding over time, after the fact, it is a fail on Quickbooks part to not have this in place by the first of the year.  And yes, I realize you have many states that need to be updated, and us little ole Alaskan's are but one, but if you can't get it done then put the burden back on us and let us make our own changes.  

And while I am on a rant ... QB needs to get with the times and get rid of the need to manipulate our computers to run a payroll update by being required to utilize an outdated and unused browser on most computer these days ... Internet Explorer.  We haven't run a payroll update successfully in nearly a year because of your 403 error code that directs us to "turn on IE" ... which then screws up other programs of ours.  

Rant over. 

You provided instructions for the Employer rate, the problem is your tax table has the WRONG rate for the Employee Alaska Unemployment tax!  Calling Intuit Support will not solve the problem, the tax tables, that we pay for, needs to be updated.  When are you going to update the tax table so the correct rate for Employee Alaska Unemployment Tax is available???

The fact that they took away our ability to adjust the rate, then failed to provide an update with the proper rate is beyond frustrating.  The 3 1/2 hours I spent on the phone with tech support was a total waste of time since they ended the conversation with "oh, it looks like they forgot about Alaska".  Wow.  Do better Quickbooks. 

That does not work and I have called numerous times. This is the second week for our payroll. This should have been fixed by now. I had the same issue last year and had to call numerous times. 

@Maybelle_S 

Any update for us in Alaska on when Quickbooks will update our ESC Employee tax rate that changed 01/01/2024?  Those of us who do payroll prefer our data is CORRECT when entered.  Quickbooks has tied our hands on correcting this error ourselves, and failed us in getting the rate fixed for the 2nd week of the year already.     This is unacceptable.  

I don't have time to wait on hold for over an hour, and some have been on hold longer with no satisfaction, it appears.  

Please advise. 

It's still not fixed and we are already in the third week of January... WTF

And they STILL haven't fixed it as of 1:30 on 1/18/24... SMH

I was able to run a payroll update today and get the correct ESC rate finally.  Sad that we were not alerted there was a payroll update when they issued it last week.