Hi, SamTheFantastic
It's a pleasure to see you here in the Community. I'd be happy to help you resolve this and make sure your taxes will be withheld moving forward.
To clarify, during the period when you had an issue with your account, did you also re-validate your payroll service key? If you didn't, I'd recommend that you do that first before we proceed to the next steps. Here's how you can do it:
- From the Employees menu, select My Payroll Service, then Manage Service Key.
- In the QuickBooks Service Keys window, click the Edit button.
- Verify that the right key is entered in the Service Key field.
- Click Next, then Finish.
- Hit OK when the Payroll Update message appears.
From there, try to run the payroll again and check if the taxes are showing up. If they still don't, then you may need to revert your paychecks. This will refresh previously saved data that might have caused the QuickBooks to not calculate taxes. The steps below will guide you on how to do it:
- From the Employees menu, select Payroll Center.
- In the Pay Employees tab, click Resume Scheduled Payroll or Start Unscheduled Payroll.
- Right-click the name of the employee that's highlighted in yellow, then select Revert Paycheck. Repeat this for all highlighted employees.
- Once you're done, make sure all of the employees are checked.
- Hit the Open Paycheck Detail button, then enter the details for each employee.
From there, if the taxes are already calculating, then you may proceed in completely creating the paychecks. I'm including this article for additional insight about this: Create paychecks
That should do it. With these resources, I'm confident that you'll be all set with your payroll in no time! Keep in touch if you need further assistance with this. I've got your back and am always happy to help.
