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wagenberry
Level 1

The Annual Forms link is not working to generate W2s. Is anyone else having this problem?

 
5 Comments 5
tarawrightcpa
Level 1

The Annual Forms link is not working to generate W2s. Is anyone else having this problem?

Yes, having the same issue.  Glad it's not just me.

lcwdeen
Level 1

The Annual Forms link is not working to generate W2s. Is anyone else having this problem?

Yes, I am having that problem plus others.  Can't add a new employee either.

JanyRoseB
QuickBooks Team

The Annual Forms link is not working to generate W2s. Is anyone else having this problem?

Hi everyone, .

 

Thanks for taking the time to reached out to us. Let me help get this sorted out so you can generate W-2 Form successfully. 

 

We don't have any open investigation about this issue, and I appreciate you for taking the time to report this. To resolve this, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a web page. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N 

If you're able to generate W-2 Form with private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

 

If the issue persists, I recommend calling our QuickBooks Online Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you'll be receiving an email notification about the update and progress. 

 

Here's how you can contact our phone support:

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number.

For future reference, you can check these articles:

Please let me know how it goes by clicking the Reply button below. I'll be here to keep helping if you have other questions about W2 Form. Have a good one. 

 

MarkTD1961
Level 1

The Annual Forms link is not working to generate W2s. Is anyone else having this problem?

I am having this same problem and I need to download the W2s and have not been able to for quite sometime. When will this be fixed?

Rubielyn_J
QuickBooks Team

The Annual Forms link is not working to generate W2s. Is anyone else having this problem?

I appreciate you for joining this thread, @MarkTD1961. Allow me to help ensure you're able to download the W2 form in QuickBooks Online (QBO). 

 

I further investigate and I haven't found any reports about an ongoing issue about this in QuickBooks Online (QBO). 

 

I suggest performing some troubleshooting steps by logging in to QBO using a private or incognito window. There are times that the browser is full of frequently accessed page resources which causes some errors or unusual responses. For detailed steps, you may follow the steps provided by my colleague above. 

 

Then, be sure to disable the pop-up blocker in your browser. Additionally, install Adobe Acrobat on your computer as it is a default program when viewing, downloading, and printing QBO forms. If already installed, just update it to the latest version. For more insights, see this article: How to update, repair, or re-install Adobe Reader/Acrobat.

 

I've also added these references to help you manage and process W2 forms in QuickBooks Online: 

 

 

Kindly update me on the results in the comment section. I want to ensure everything is working well for you. Keep safe and healthy always.

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