Tired of INCOGNITO mode

I understand your frustrations and would feel the same way if I were in your place, @LDO.

Upon checking, I found out that you've already posted a similar concern on the other thread. Since QuickBooks Community is a public forum, I'd recommend following the suggestions that were shared by my colleague. That way, our designated QuickBooks team can check your account and help you with the process. 

You can check for her reply at this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-can-not-see-all-tax-filing...

I'm also including our Help articles for related references in managing your account and transactions.

If you have other account management concerns and questions about monitoring the growth of your business using QBO, please let me know. I'll gladly help. Take care and stay safe.

There is no reply on the other thread.

Thanks for getting back to this thread, @LDO.

You can refresh your browser to view the response posted on the other thread.

In addition, you can check out these articles for more reference in handling your tax forms in QuickBooks:

• Get answers to your W-2 questions
• Print your W-2 and W-3 forms

In case you need further help in QuickBooks, don't hesitate to share them in the QuickBooks Community. My team and I are always here to help. Have a good one.

When will there be a fix for this issue! Constantly having to log in in Incognito mode and go to your email and get a code is not acceptable for the monthly fee I'm paying. Clearing the cache and browsing history does not fix the problem. Also, from searching, I'm not the only paying customer with this issue.

Hello there, @kevc66.

I completely understand your frustration and concern regarding the ongoing issue you're facing with tax filings.

While clearing the cache and browsing history has not provided a solution, I encourage you to contact our QuickBooks Online Support Team directly. They have access to extra tools that enable screen-sharing, allowing for a more comprehensive investigation. 

Furthermore, if the situation requires it, they can escalate the matter by raising a ticket for further investigation. To reach out to them, follow these steps:

1. Sign in to your QuickBooks Online company.
2. Navigate to Help (?).
3. Click Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose Start a Chat or Get a Callback from the next available expert.

Additionally, ensuring that you and your employees have copies of your W-2s is a vital aspect of your year-end responsibilities. You can choose to print W-2s and a W-3 if you file manually with the IRS/SSA or distribute paper W-2 copies to your employees.

If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to support you throughout this process and will keep you informed of any updates as we work towards a resolution.