I had the same problem with supplemental insurance not showing up on the "Pay Liabilities" Tab.  I was able to resolve it with the following steps:

Under Employees Click on Payroll Taxes and Liabilities

Click Edit Payment Due Dates/Methods

Click Benefits and Other Payments

Click Schedule Payments

Click Change Frequency to fit your payment schedule

I hope this helps!

I don't think the QuickBooks Techs were understanding our question or issue!

Hi, 

I have followed the steps, changed the dates several times, and it is still not showing up in my liabilities. I also updated payroll as suggested. Please advise. I am trying to create a liability check for the annual 401K and the liability is not showing up so that I can actually create the check.

Thank you.

After almost 2 hours I finally figured it out....Just went to adjust payroll liabilities and entered what I need to there, then went to create custom payments and created the check.

Hi there, @Medved.

I appreciate you following the steps shared by my colleagues above to show your liabilities. I want to make sure this issue gets checked, and I'd like to redirect you to the best support group available.

Since your liabilities didn't show after performing several troubleshooting steps, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. To reach them, you can follow the steps below:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. We’ll provide you with a few support options. Select which one is best for you.

You may want to learn more about how to pay your payroll liabilities with QuickBooks Desktop. You can check out this article: How to use QuickBooks to pay payroll taxes and other liabilities.

Come back to this post and let me know how the call goes, @Medved. I'll make sure you're taken care of.

I have the SAME problem and none of these fixes work

The Aflac liabilities NEVER show on the Pay Taxes&Other Liabilities section in the payroll center.  We have an IRA and those amounts show up in that section no problem. 

I checked and the AFLAC payroll item is Correct.

How do I get these amounts to show up in the Pay Taxes&Other Liabilities so they can be paid accordingly?????

Hi there, @dental2. I want to ensure the Aflac liabilities will show on the Pay Taxes & Other Liabilities section.

If payroll taxes due won't appear in the Pay Taxes & Other Liabilities section, it's possible that it's paid or payment frequencies isn't set up. To verify, I suggest checking your tax set up. 

Here's how:

1. On the Pay Liabilities section, click Manage Payment Methods at the bottom.
2. Click Schedule payments in the QuickBooks Payroll Setup window.
3. Select a Payment (deposit) method and a Payment (deposit) frequency for all your taxes. 
4. Once done, the list of taxes will be updated with their payment method and frequency. If you missed one, highlight and edit that particular tax.
5.  To exit from the setup window, click Finish.

For more details, refer to this article: Pay your non-tax liabilities in QuickBooks Desktop Payroll.

However, if the problem persists, I recommend contacting our Payroll Support Team to investigate the root cause of this issue. To reach them, you can follow the steps provided by my colleague @Mark_R.

In addition, you can run a report to verify your liability balances. For guidance, here's an article that contains information about it: Run payroll liability balances report.

Should you need anything else with your taxes, don't hesitate to comment below. I'd be glad to help you out.

Thank you!  Thank you!  Thank you!

For over a year, I have annoyingly had to manually edit supplemental benefit payments.  You just solved my problem, and I can't be more grateful!  Now, I realize that if I do not enter a due date when setting up the payroll item, it will NOT show up in the "Pay Liabilities" tab.

Again.....thank you!  Thank you!  Thank you!

Thanks for checking in with us, O3S.

We're glad to know that my colleague was able to help you resolve your QuickBooks concern. I'd also like to thank you for your patience in performing the recommendation process that has been provided. Please know that if you need help performing specific tasks in QuickBooks we'll always be here to assist you again. Rest assured that assisting and providing the right resolution for our valued customers is our top priority.

I hope you have a great day ahead and take care!

Thank you Thank you Thank you!

Thanks for answering the original question from this thread..

Thank you for this.  It worked and saved me many hours on the phone with support.

This just happened to us also.  It was because the new liability we setup didn't have a schedule, so the payment screen didn't show it as being due.  When you setup a new tax category, Quickbooks presents a message that says "You could setup a schedule now" with just a button that says OK and closes the window.  QB doesn't tell you the implications of not creating a schedule or give you an option of taking you to the screen where you have to create the schedule.  It's located under manage payment methods on the pay liabilities screen of the employee center. 

Thank you so much.  This resolved my issue.

We are using Desktop Enterprise and trying to close out 2024.  My boss said I did not pay the payroll liabilities correctly but we have QB Payroll Service and the payroll liability tab is showing a zero balance so that part of the payroll liabilities paid by the employee have been paid.  My employer pays the employer matching part of the liabilities by a check each payroll period.  When I balance the "payroll bank account",. I charge each check to the entity the check is made out to such as "Kaiser" (Debit) and I charge the other side to "Employee Benefits".  Is this correct or should I be crediting payroll liabilities?

Thanks for the information, @Carolexx. Regardless if it's the employee or employer part, the payment for liabilities via check should still be recorded in the Payroll Liabilities tab. I'll share more information below.

Also, it won't show as pending if the Schedule Liability isn't set up. Feel free to follow these steps on how:

1. Select Payroll Center from the Employees menu.
   
2. Choose the Pay Liabilities tab.
3. Below the Other Activities, pick Change or Manage Payment Methods.
4. Click Benefit & Other Payments. Afterward, select Schedule Payments.
5. Select the benefit or liability you want to set up a schedule for and click on Edit from the Benefits and Other payments column.
6. Click the Payee.
7. Type in the Account Number and select the Payment Frequency. 
8. Once done, click on Finish to close the window.

Check out this article for more information: Pay your non-tax liabilities in QuickBooks.

You can also visit this article for more information about scheduled liabilities: Fix overdue or red scheduled liabilities in QuickBooks Desktop.

Additionally, you can run a report to verify your liability balances. For guidance, here's an article that contains information about it: Run payroll liability balances report.

Let us know if you have additional questions about payroll liabilities tracking. We'll be willing to lend a hand. Keep safe always.

The "schedule liabilities" is set up and quickbooks Assisted Payroll pays the liabilities from that side.  I don't think you're getting my question or I am totally confused.  It's my understanding that the employees pay their percent (in our case 50% of the benefit) and we pay the other 50% of the benefit.  So if "schedule liabilities is set up and pays the part from the employee's check, how does the second part get paid from the employer's funds or is Assisted Payroll paying both employee and employer liabilities?  That is the first question.  If assisted payroll is paying both the employee and the employer's obligation, then I am assuming we have been double paying these liabilities because we have been writing a check to each of these entities every pay period, but I don't think so or we would have gotten some kind of notice so I'm assuming assisted payroll is deducting the employees 50% from their paycheck and sending those funds to the healthcare product chosen for that particular employee.  If that is the senerio, then I am left to pay the employer's side of the obligation.  How do I charge the "check" that is written to each of the individual heathcare parties and the entity holding the 401k funds?

Thanks for your reply, Carolexx.

I can see that a similar question about paying employer-paid taxes was also asked in a separate thread.

Let me route you to this link so you can check out the response from one of the members of the Community forum: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/employer-part-of-benfit-lia...

The Community is always here if you need anything else.