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What-are-you-thinking
Level 2

Using [removed] for Social Security Number

QuickBooks does not allow electronic filing if any employee is using all zeros for a SSN.

 

Reading through prior posts, I see Intuit employees suggesting "use a dummy SSN".  Intuit, that is ILLEGAL.  Would you like to offer up your SSN for this purpose?  I see Intuit lecturing on how important it is to have only valid SSNs.

 

What I see nothing of is Intuit abiding by what the law allows and the IRS mandatesSee my attached file, Page 15 of the IRS 2023 General Instructions for Forms W-2 and W-3 states, "If the employee has applied for a card but the number is not received in time for filing, enter "Applied for" in box a on the paper Forms W-2 filed with the SSA.  If e-filing, enter zeros ([removed] if creating forms online or [removed] if uploading a file."

 

The mandate for e-filing is over 10 forms W-2.  Please tell us how to do that when you are making up your own regulations?

Solved
Best answer January 19, 2024

Best Answers
ZackE
Moderator

Using [removed] for Social Security Number

Thanks for reaching out to the Community. I'd like to thank each user for joining this thread and provide an update on the situation.

 

As of January 18, 2024, Intuit released an update which now enables you to enter all zeros for Social Security Numbers (SSN). The update will enable you to be in compliance with the Social Security Administration guidelines for situations where an employee's number is unknown, or it's been applied for.

 

You can manually check for updates to confirm you're using your product's latest release.

 

Here's how:

  1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
  2. Select Update Now, then Get Updates.
  3. Close and reopen QuickBooks to install your update.

 

Once you've confirmed you're using the latest release, you'll be able to enter all zeros for employee SSNs.


I've also included a detailed resource about keeping QuickBooks updated which may come in handy moving forward: Update QuickBooks to its latest release

 

Please feel welcome to send a reply here if there's any questions. The Community's always here to help. Have an awesome Friday!

View solution in original post

12 Comments 12
Just_me
Level 11

Using [removed] for Social Security Number

@BigRedConsulting  posted this in another thread.  

 

I just built a free little utility that bypasses the QuickBooks restriction and lets you set the SSN to nine zeros.

See https://bigredconsulting.com/products/employee-fixer/

Once the employee is updated then the W-2's print "Applied for" as expected and required.

 

Hope it helps, since Intuit/ QB won't.  

 

Here is the link for the thread I mentioned.  

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/how-to-add-an-employee-who-h...

What-are-you-thinking
Level 2

Using [removed] for Social Security Number

Thank you Just Me... I will run it by our IT guy & hopefully call it done!  Appreciate your help.

JamesAndrewM
QuickBooks Team

Using [removed] for Social Security Number

Thanks for reaching out to the Community, What-are-you-thinking.

 

Intuit released an update as of January 18, 2024, which enables entry of zeros for Social Security Numbers (SSN) in supported versions of QuickBooks.

 

Here's a list of versions the update supports:

  • QuickBooks 2024 - R4 (US) - 20.1
  • QuickBooks 2023 - R9 (US) - 119.1
  • QuickBooks 2022 - R13 (US) - 58.1
  • QuickBooks 2021 - R16 (US) - 16.1

 

You can manually check for updates to confirm you're using your product's latest release.

 

Here's how:

  1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
  2. Select Update Now, then Get Updates.
  3. Close and reopen QuickBooks to install your update.

 

Additionally, here's an article you can read to help track where your business stands in terms of employee expenses: Customize payroll and employee reports.

 

I appreciate your patience regarding this matter. If you have further QuickBooks-related concerns, post them here. I'll always be around to answer them. Have a good one!

BigRedConsulting
Community Champion

Using [removed] for Social Security Number

@JamesAndrewM 

RE: It's important to note that this is a current limitation in QuickBooks, and while future updates are expected to address this issue, there is no specific turnaround time available at the moment.

 

No hurry. Really, take your time!  It's not like there's a government mandated deadline or anything like that.

 

It's been 6 months since Intuit messed this up last summer, at which point we started pointing out here that this was a huge issue. Which, in turn, you all ignored for 6 months and did nothing about.

What-are-you-thinking
Level 2

Using [removed] for Social Security Number

Mr. Moderator, your statement, "It's crucial to ensure compliance with IRS regulations, and while the current limitation in QuickBooks presents a challenge..."

 

Your "current limitation" does not "present a huge challenge".  It precisely prohibits your clients from following the law.  Your cavalier, "and here's some unrelated QB article..." is infuriating.  It is categorically dismissive of Intuit's responsibility to follow the law.  It demonstrates a disturbing disinterest in OWNING YOUR MISTAKE AND FIXING IT.

 

Please tell us what steps Intuit has taken to notify the IRS that many of your Law Abiding Customers are unable to follow the e-file law since Intuit has UNILATERALLY disabled that option.  And kindly send me a copy I can enclose it with my paper filing.

 

Kindly also tell us where to send reimbursement requests.  The IRS considers failure to e-file as failure to file at all.  Penalties are the same as non-filing.  Surely you don't expect your customers to pay the IRS penalties.  We already paid for your software, expecting it to meet IRS Regulations.

What-are-you-thinking
Level 2

Using [removed] for Social Security Number

I posted what I think is a solution on a new post.  Use Payroll Setup.

 

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/use-payroll-setup-to-use-an-...

TerrinaG
Level 1

Using [removed] for Social Security Number

I just spoke with QB customer service. They said that we could bypass QB to efile, you can print off write applied for on the ones needed and scan them and efile directly to IRS or SSA whoever it is that they end up going to. I have not researched where or how yet, will do that on Monday. I hope that QB sends a patch to fix this issue soon, hopefully works. Otherwise will have to boxx up 600 w2 and ship them off with a letter of explanation. 

BHKCPAS
Level 2

Using [removed] for Social Security Number

Thank you!  This appears to have worked!

Reneeg99
Level 1

Using [removed] for Social Security Number

IRS  Penalize you if you mail your W2 in it happen to me about 7 years ago.  QB needs to fix this 

ZackE
Moderator

Using [removed] for Social Security Number

Thanks for reaching out to the Community. I'd like to thank each user for joining this thread and provide an update on the situation.

 

As of January 18, 2024, Intuit released an update which now enables you to enter all zeros for Social Security Numbers (SSN). The update will enable you to be in compliance with the Social Security Administration guidelines for situations where an employee's number is unknown, or it's been applied for.

 

You can manually check for updates to confirm you're using your product's latest release.

 

Here's how:

  1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
  2. Select Update Now, then Get Updates.
  3. Close and reopen QuickBooks to install your update.

 

Once you've confirmed you're using the latest release, you'll be able to enter all zeros for employee SSNs.


I've also included a detailed resource about keeping QuickBooks updated which may come in handy moving forward: Update QuickBooks to its latest release

 

Please feel welcome to send a reply here if there's any questions. The Community's always here to help. Have an awesome Friday!

jbailey2509
Level 1

Using [removed] for Social Security Number

This did not work for me

SheandL
QuickBooks Team

Using [removed] for Social Security Number

Hello there, jbailey. 

 

I understand the importance of being able to add a Social Security Number using nine zeroes in QuickBooks Desktop. As of now, QBDT has already enabled you to enter all zeros for your SSN. Since you're unable to do so, I recommend contacting our payroll support team so they can further check this issue. They have the tools and expertise to help resolve this. To contact them, here's how: 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us, then enter a brief description of your concern.
  4. Hit Continue and sign in to your Intuit account.
  5. Choose Chat with us or Have us call you.

 

In addition, you can check this article to learn more about personalizing payroll reports:  Customize payroll and employee reports.

 

Please don't hesitate to reply to this post if need further help regarding this concern on SSN. We're always here to lend a hand. 

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