I have every employee set up to accrue sick time for every hour on their paycheck, and maximum number of hours to accrue set at 48.
QB continues to accrue hours well beyond the 48 for each employee. For example, I have an employee who has taken no sick time this year, and QB shows his accrued sick time as 56.03 hours, despite the fact that he is set up to max out at 48 hours. I have checked every employee individually, and each of them are set up correctly, with maximum number of sick hours to accrue set at 48.
I also have multiple employees who have taken vacation time that QB is not accounting for. For example, I have an employee who has a total of 50 hours of vacation for the year, and has taken 40 hours of vacation so far. His paystub reflects the 40 hours of vacation time, but QB is not deducting it and still shows he has 50 hours of vacation available.
This has been an ongoing issue and I have read multiple suggestions on how to fix this, but nothing works. Contacting customer service just sends me into a loop of misery, with nobody really able to tell me what is wrong and how to fix it. I am forced to keep a separate spreadsheet that I have to update manually each week to track sick and vacation time properly. We are paying for QB payroll services, and one of the basic functions of this should be tracking PTO accurately.
