W-2 not available to view in workforce

So I guess the short answer is that I need to print the forms for those employees.  Hmm.  Not all that satisfactory but they need to be able to do their taxes.  Maybe workforce is not the way to go in the future.  That's too bad.

Hello,

Do we have an update on this? The issue is still occurring for some of my Employees....

Thanks for joining this thread, danny_generx.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their employees are receiving error messages stating "Your W-2 isn't ready yet." or "We can't find your company in our system." when trying to sign up for and/or use QuickBooks Workforce.
 

Since your workers are encountering such errors, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please feel more than welcome in sending a reply if there's any questions. Enjoy the rest of your day!

I called in and you representatives said to leave a comment on here as this is a known issue and the engineering team is still working on it.................

My employees including me are getting the same message. "We don't have this W-2 yet. We're not quite sure what the issue is.  Contact your employer for more info

I can share with you some information about when W-2s will be available in QuickBooks Workforce, @rlthompson.

After inviting your employees to QuickBooks Workforce, you can access and print your W-2s by January 31. For more information about viewing W-2 online, check out this article: View and print your W-2s in QuickBooks Workforce.

For more information on how and when your W-2s are filed, mailed to your employees, and when you and your employees can access and print them if necessary can be found here: Understand the timing for your W-2s. 

Then, you can check out this article for detailed guidance with printing your W-2s from your QuickBooks Desktop account: Print your W-2 and W-3 forms.

Let me know if you need further information about W-2s. I'm always glad to help in any way I can. Have a great rest of the day! 

@MJoy_D  You obviously did not understand what I said.  All employees have been invited.  They are getting the error message.  IT DOES NOT SHOW 2022 w2'S.  It shows 2021, 2020 but not 2022................. WHY?? I'm trying to find out why.  The error message is "We don't have this W-2 yet. We're not quite sure what the issue is.  Contact your employee for more info"

Hello there, @rlthompson.

It isn't the kind of impression I'd like you to have. I understand that you still can't view your 2022 W-2.

Since you are using workforce, 2022 W-2s will be available by January 31, as mentioned by my colleague above. You can read about how and when your W-2s are filed in this article: Understand the timing for your W-2s.

You can also check this article to get answers to your W-2 questions: Get answers to your W-2 questions.

Let me know if you have additional questions about W2 by leaving a comment below. I'm always here to help.

Thanks for your response.  I understand now and my question has been answered.  W-2's will be available by January 31st.  Needless to say I am frustrated with Quickbooks overall.  Please forgive me if I sounded harsh.  

Hi, I am having this same issue, a few employees are getting that same error message, but a few are able to view their W-2. I am personally able to view my W-2 and it is 6 days before the January 31st date mentioned above.

I'm glad to see you here in the Community, @CLAT22. Thanks for joining the thread.

In Workforce, you can see the W2 forms from the years prior to 2022. However, QuickBooks Workforce users can access the 2022 W2 by January 31. You may want to check this article to understand more about the availability of 2022 W-2: View and print your W-2s in QuickBooks Workforce. 

You might want to visit these articles that will guide you in handling your W-2 forms in QuickBooks Desktop:
 

• Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....
• Print your W-2 and W-3 forms.
• File your W-2 forms.

Please don't hesitate to reach out to us again if you need further assistance with payroll forms in QuickBooks Desktop Payroll. We'll be glad to help you at any time. Have a nice day!

Looks like this has been going on for a few years. Neither I nor my staff can access W2s through workforce. 

Hi, Teresa. I understand how that could be frustrating not to be able to access W2s through workforce. Know that this isn't the kind of service we want you to have.

As I check here on my end, there are no current investigations about this error stating "We don’t have this W-2 yet. We're not quite sure what the issue is. Contact your employer for more info."
 

Since you're encountering such error, I suggest contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. They can also pull up your account securely and further investigate the error. 

Here's how to reach out to them:
 

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of the issue in the field.
4. Hit Continue.
5. Select We'll contact you for a callback or Message Us to start an instant messaging session.

You can also visit this article if you need more answers to your questions: Get answers to your W-2 questions.

Feel free to leave a comment below if you have additional W2 questions. Stay safe!

I have been on phone for almost two hours without any luck.  I do not see a message button....the man on the phone call sent me an email to do this same thing...but again, no message button.  And I cannot stay on phone all day.  Help.  I just need W-2's to upload into Workforce for employees.  

Hi there, @KC03.

Let me share info about contacting support and help you upload your W-2 in Workforce.

You can follow the steps below to contact support without looking for the message button. Here's how:

1. From the Help icon, select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us below.
3. Enter a brief description of your issue. Click Continue.
4. Please choose how you want to connect with us. Either Chat with us or Have us call you.

Check out this article for info: QuickBooks Desktop (QBDT) Payroll Contact Support.

Concerning uploading your W-2 in Worforce, it all depends on what payroll service you have. If you have the QBDT Payroll Assisted, we’ll file your W-2s.  You can print copies for your employees once they’re ready, or have us send them to your employees (fees apply). 

However, it's different when you have the Enhanced payroll. Once done filing it, you can print your W-2 forms and send them to your employees by January 31. And to upload it to Workforce, you'll need first to turn on QB Workforce and invite your employees. Here's how:

First, you'll need to add and invite your existing employees by adding their email addresses to their profiles. Then you'll set up the invites.

1. Sign in to QuickBooks Desktop as the QuickBooks Administrator.
2. Select Employees, then Employee Center.
3. Double-click your first employee you want to invite.
4. From the Address and Contact tab, add their email address. Select Ok.
5. Repeat steps 3-4 for all employees you want to invite.
6. Select Employees, then Manage Payroll Cloud Services. If you don’t see Manage Payroll Cloud Services, update QuickBooks.
7. From QuickBooks Workforce, turn the status On. Then select Invite Employees.
8. Sign in with your Intuit Account. This should be the person who owns the QuickBooks Payroll license.
9. Select the employees to add to Workforce, then add their email addresses.
10. Select Send Invite. Once sent, you should see Invited in the Status column.

After that, invite your new employees. Once done, upload paychecks after each payroll so your employees can access them in QuickBooks Workforce. In January, you’ll also need to upload your W-2s. For more info, you can read this article: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskt....

You might want to see and print your pay stub in the Workforce mobile app. Feel free to read this article: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Leave a comment below if you have additional questions about uploading your W-2 in Workforce. I'll be willing to help. Keep safe always. 

Thank you for the response.  We do our own payroll and tax forms.  We already have WorkForce in place - have been using it for years.  For some reason, this year, the W-2's will not transfer.  Also, when following the contact support link - it never gives me a chat option...only to call.  Have already been on phone for an extended period of time to never leave my beginning point.  I simply just need my W-2's to go into workforce for 2023.  They are there for prior years - not sure what is different.  The boxes are all checked in the W-2 process to send forms to employees in Workforce.  I am aware they have to be mailed by January 31 - have done that too.  I have employees that would like to also have them digital.  Just need this to work.

Hey there, @KC03. 

Thank you for being patience and waiting for our response. 

I'll give you direct links to help you in get in touch with someone from our Customer Support Team via chat. 

Select your product and fill out the form to chat with an expert: 

• Do it yourself
• Assisted

That should do the trick. Keep us updated on how the chat goes. Have a great day!