W-2 should NOT have Box 13 checked. How do I fix this?

Thank you for posting here in the Community, @ExecCoach.

Several retirement plan deductions/contributions are supported by QuickBooks Online Payroll. Each of these plans can be set up with a provision to allow higher deductions for qualifying older employees. To know more, you can refer to this article:  Retirement plan deductions/contributions. This also contains the steps on how to set up, assign, and remove them.

Also, for assistance in entering your IRA contribution using TurboTax. I suggest reaching out to the TurboTax support team they will walk you through the process in making your full IRA contribution.

Additionally, to avoid penalties due to late payments.You may check out this article link to create payroll tax payments to settle taxes due: Make payroll tax payments.

I'll be here if you have any other concerns or questions about payroll tax forms in QBO. You can tag my name below.

I do not want to know how to set it up. I need to convince QB that no such plan has ever been in place and to correct my W-2.

Thanks for getting back to us, @ExecCoach.

Let me provide some details about how QuickBooks manage W-2 form information.

QuickBooks Online automatically check the Retirement plan checkbox if you or your employee's paycheck contained payroll items with any of these following tax tracking types:

• 401(k) 
• Roth 401(k)
• 403(b)
• Roth 403(b)
• 408(k)(6) SEP
• 501(c)(18)(D)
• SIMPLE Retirement

Also, QuickBooks will put a checkmark in it if you're covered by a qualified pension plan box checked on the employee record.

To learn more about W-2 form boxes, feel free to check out this article for more details: W2 form boxes explained.

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

I knew all that. How do I fix it?

Hi ExecCoach. Have you tried checking a payroll detail report for any such deductions? I recommend doing that first to see if you can locate any of these type of deductions that could be causing this error. Either way, to get the best help possible I would reach out to our phone support team. Check out the link to find the up-to-date phone support number. One of agent will be glad to help you find out what's causing the issue wit your w2. If you need anything else, please leave a reply below so I can get back with you. 

Chat support just wasted 90 minutes of my life re-asking the same questions and telling me it was up to the IRS or my accountant or CIA.  Total BS!

For intuit online payroll - If you haven't submitted your w2 yet - Go to taxes and forms - forms - Employer copy of w2 - and you will see a line "need to update your box 13 selections" Click here and you can uncheck the box - hope this helps

You stated that QBO will automatically check the box on the W-2 if you're covered by a qualified pension plan box checked on the employee record.  But i can't find where in the employee record to check that box.  I'm handling the payroll and W-2s for a small business and they have an employee that is covered, but didn't make any contributions in 2020.  How do i get the box checked on the W-2?

Thanks for joining us dwilson918. Let's figure this out together.

We can follow the instructions stated by the @skodonnell to  get the box checked on the W-2. Here's how:

1. From the Taxes menu, select Payroll Tax.
2. Click on  the Annual Tax Forms hyperlink.
3. From the Employer Copies: Form W-2, click on W-2, Copies A & D.
4. Click on the Need to update your Box 13 selection? hyperlink.
5. Tick the box for employees that has Retirement plan.
6. Click on Continue.

Please see attached screenshot for your visual reference:

That should do it! If you have anything else to add, do let me know. I'll be glad to help.

I don't fully remember if I Checked box 13 or not, (we Dont have retirement plan with the company)but it will not allow me to go back. I m on the page where it has the list employees to choose from - my question is if I DON'T CHECK any or the employees and just click CONTINUE, then that would means NO ONE have retirement plan with the company, is that right ? The preview of W-2 copy A &D so far is showing blank under box 13. 

Good evening, @matchadesign. 

Thanks for joining in on this thread. I hope your day is going well. 

As long as the checkbox isn't checked, then you should be good to go. With the section remaining blank, means that no one will have a retirement plan with the company. 

Feel free to reach back out if you have any other questions. The Community is always here to have your back. Have a splendid day! 

Where is this option for the current 2023 app.qbo.intuit.com payroll website?

For me the checkbox is unchecked and need it to be checked as it has been in previous years.

Accountant found it.. here it is for anyone else who it might help:

On left side, black strip.
Taxes
Filings
Scroll to bottom
Click All Filing Resources
Click W-2s
Scroll down to Employee W-2s, click "Edit Box 12/13 to the right"
I clicked Box 13 and then submit.