w2 forms not lining up

Hi there. We'll share details to help you print your tax forms accurately inside QuickBooks Online (QBO).

Upon reading your post, it looks like this has something to do with Adobe Acrobat Reader. It's best to ensure that the one you're using is running the latest release so that all your tax forms align with your preprinted forms. We'll write down the steps to get you going:

1. Launch Adobe Reader or Acrobat.
2. Choose Help > Check for Updates.
3. Follow the steps in the Updater window to download and install the latest updates.

Once done, try to print your forms again. If the issue persists, we recommend contacting our Customer Care Team. This way, they conduct further investigation to determine the root cause of the problem. See this page for more details: Contact Payroll Support.

In addition, here are some articles to help you e-file, and check the status of your form filings:

• Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.
• Check the status of your payroll tax payments or filings sent through QuickBooks Payroll.

We're open 24/7 if you need further assistance managing tax forms inside the program. Feel free to visit us here in the Community space so we can help you out again. Stay safe.

There use to be a "Align" function in QB that solved the printing issue. I am having to handwrite my 1099/1096 this year

There was an "Align" in QB that was very helpful. I am having to handwrite my 1099/1096 this year

Having the same issues.  I'm trying to print for QBs desktop Enhanced Payroll.  Someone please help!

There is no solution. I was on the phone with no success with them. I also was on chat and they remoted into my computer with no success at all two hours later.  Everything worked fine with 2023 but with the renewal for 2024 everything is a mess. I am sorry but the $649.00  renewal and the $100.00 I pay for enhanced payroll every month is not cost effective  in my business. Good luck!

Thanks for getting back to us here, patinvenicefl. I can provide you with some steps to assist in realigning your printer.

When the alignment is incorrect, there can be several causes. Since printers vary, the troubleshooting steps below assume you have familiarity with your specific printer's configuration. If you're uncertain about the process, it's advisable to seek assistance from your IT personnel or directly contact the printer manufacturer's technical support.

If your printer produces satisfactory prints when used outside of QuickBooks, move forward using the Print & PDF Repair Tool from the QuickBooks Tool Hub. It fixes most of the common printing issues.

You can refer to Step 3 in this article for an alternative solution:

Resolve printing issues.

If not, contact our Payroll Support Team to delve deeper into the alignment problem on the preprinted form. Please be aware that our support hours for QuickBooks Desktop Pro, Premier, and are Monday to Friday, from 6 AM to 6 PM. For Enterprise, assistance is available at any time, any day.

Here's how you can reach out to us:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

If you wish to reach us via a specific telephone number, you can obtain the details here.

Feel free to ask if you have further inquiries about the payroll forms or require assistance with other features in your account. I'm available to provide additional support. Have a great day.

This has been super frustrating.  I found that my printer driver was defaulted to a Microsoft Driver instead of the Brother Driver.  As soon as I switched it, my form aligned perfectly.

How did you do pick which driver? I am assuming this is my issue too since I am now using a Brother printer. 

This is the issue.  Switching to the manufacturers driver fixed the problem.  

We are using a Brother printer too and we selected the Brother laser driver. Finally worked after that! 🤦‍

Having the same issue.  No matter what I do!  When the top aligns, the bottom doesn't.  When I called the QB help number, they told me that they no longer help with issues like this, but was nice enough to try and help me.  She walked me through the QB tools and it did nothing.  I literally had not one issue last year.  Alignment was perfect from the start.  Nothing has changed except the QB upgrade.  That's the issue I'm sure and QB can't even find a fix?  I'm losing sleep and my anxiety is at an all time high because of this issue.  Help please!

Do you know why some people are having an issue and some are not?  My employer has two locations and it's only my location that is having the issue.  Literally, nothing has changed from this year to last except for the QB upgrade, and it's still only me that's having an issue.  I feel like some of us are being left in the dark with no REAL and ACTUAL solution.

Hello there, @Mgarcia7990.

I understand how crucial it is for your tax forms to print smoothly to ensure a seamless workflow. Let me make it up to you by routing you in the right direction for support.

I know you've already reached out to our support team, but I recommend contacting them again. They can thoroughly review your account in a secure environment and conduct a detailed investigation to determine the cause of the issue you're facing.

Here's how you can reach out to us:

1. In your QuickBooks Desktop program, go to the Help menu. Then, click QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under the Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

Our support hours for QuickBooks Desktop Pro, Premier, and are Monday to Friday, from 6 AM to 6 PM. For Enterprise, assistance is available at any time, any day. If you wish to reach us via a specific telephone number, you can obtain the details here.

For guidance on fixing printing issues in QuickBooks, feel free to check this out: Fix printing issues in QuickBooks Desktop.

Please feel free to reach out if you have any other questions about printing in QuickBooks. I'll be around to lend a helping hand. Keep safe.

I had the same issue and tried everything from uninstalling my printer and downloading the latest driver, QB Desktop Tool Hub repairs, setting Adobe as the default PDF reader, updating my computer, printer and QB, restarting everything a dozen times, etc... as a last resort I was about to go home and try my personal printer when I saw one tip that suggested printing to the Microsoft XP printer (Microsoft XPS Document Writer). It saved as an .oxps file and when I opened it in XPS Viewer and printed to my main HP printer, it was FINALLY aligned perfectly! 

From everything I read over the last few days trying to fix this, it sounds like it's been going on for a couple years now and there's so many different fixes for everyone. The lesson I learned from this is I will be buying blank perforated tax forms, in both 2 and 3 forms per page, and printing my own instead of relying on QB/Microsoft/HP/Adobe/etc ever again.