What happens if I don't see deposit on the day of payroll

Thank you for joining the Community, angelabryant901-. 

I'm here to explain and share some information about the direct deposit funding time.

Funding time depends on the payroll service you're using. These are the following funding times for QuickBooks Online Payroll:

• Same-day: Workers are paid the same day you send your payroll to us. This is only available in QuickBooks Online Payroll Premium or Elite.
• Next-day: Workers are paid the next banking day after you send your payroll to us.
• 2-day: Workers are paid two banking days after you send your payroll to us.
• 5-day: Workers are paid five banking days after you send your payroll to us.

To see your specific funding time, follow the steps below:

1. Go to the Gear ⚙️icon at the top-right
2. Choose Payroll settings.
3. Scroll to the Direct Deposit section. You'll see your funding time above your direct deposit limits.

I'm adding this article for more details and to learn how you can change your funding time: View or change your direct deposit funding time.

Additionally, direct deposit timing for holidays also affects the funding time. You can check out this link to learn how do federal holidays affect my direct deposit?. 

Let me me know if you still have follow-up questions or other payroll related concerns. I'll make sure to get back to you right away. Have a great day.

Is changing the funding time for Desktop versions ever going to be available? It's only 2 days, but I still get complaints from some workers.

It's good to see you here, @BartMitchell. Let me share some info about payroll direct deposit funding time. 

With QuickBooks Online Payroll, some companies are on a 5-day funding time to ensure their direct deposits are safe. This is to protect you from fraud and ensures you have the proper amount of money to move out of your account.

If you use QuickBooks Desktop Payroll Assisted, you have a Next-day (1-day) funding time. This means your workers are paid the next banking day after you send your payroll to us.

If you’re unable to see any of the information, I suggest contacting our Assisted Payroll Support Team. One of our specialists will collect personal data to open your account. Then, send a request for the Next day direct deposit for your subscription.

To reach them, click the QuickBooks Desktop Payroll link in this article and choose Assisted: Contact Payroll Support. 

For additional reference, you can check this article on how to view or change your direct deposit funding time in QuickBooks.

Just in case you've reached your direct deposit limit soon, you can read this article to know what to do: Get help if you’re over a direct deposit limit. 

Please let me know if there's any other way I can be of assistance. I'm always ready to help and make sure you’re taken care of. Wishing your business continued success.

Thank you. We've been Quickbooks users since the 80's.
We use the Enhanced Payroll system. My understanding is that the only option is a 2 day hold before funds are transferred. Correct?

Thank you for confirming the version of payroll you're using, BartMitchell. With this, I'll be providing additional details about the direct deposit funding time. Then, to ensure that your employees get paid on time.

Since you've mentioned a Desktop version above, it seems you're using the QuickBooks Desktop Payroll Enhanced. With this, yes, you have a 2-day funding time. This means your workers are paid 2 banking days after you send your payroll to us.

You can open this article to see further details and to make sure your employees get paid on time when there’s a holiday: How do federal holidays affect my direct deposit?.

If the workers are unable to receive the payments within the 2 banking days, I recommend contacting our QuickBooks Payroll Support Team. They have the tools to pull up your account in a safe environment and investigate the cause of why the amount is still not deposited on the employee's account.

Lastly, you may refer to this article to see troubleshooting steps on how to fix an error that indicates about t direct deposit limits when you process payroll in QuickBooks: Get help if you’re over a direct deposit limit.

Just leave a comment below if you still have any other questions about funding time when processing payroll. I'm always here to help, BartMitchell. Keep safe!