When will WA PFML 2024 rates be updated?

Welcome to the Community. Let me provide you with some information regarding when you can update your Paid Family and Medical Leave(PMFL).

You can change or update your PMFL within your Payroll settings. However, if you're unable to find or edit the New rate option, this indicates that you can update it at the beginning of the year since this option usually shows in that period. 

Here's how: 

1. Go to Gear icon ⚙, then choose Payroll Settings.
2. Next to Washington tax, click Edit ✎.
3. In the Paid Family and Medical Leave section, select Edit.
4. From the dropdown menu, you can choose the new rate and enter an Effective date.
5. Select OK, then Done.

Taxes will be deducted from your employee's paychecks on the effective date.

To know more about PMFL, you can view this guide: Set up Washington Paid Family and Medical Leave. 

In addition, you can also change your accounting preferences in QuickBooks Online Payroll.

If you need further assistance, please let us know by entering your concern in the comment section. We're here to help you with your concerns. Have a great day and stay safe. 

I am wondering if this year 2024 PFML rates will be ready before beginning of 2024 vs 2023 rates were ready at the beginning of 2023 after the first payrolls had been done. I prefer to have it before first payroll for the year to be processed vs.have payroll correction later, taking in consideration that payroll corrections for this tax are not allowed under WA state regulations.

Hello there, ML55. Let me provide updates about the WA PFML 2024 updated rates in QuickBooks.

I want to inform you that our backend team has provided an update on the rates that are not yet showing in our system for your WA PFML. The rates are hardcoded into the payroll application, but we won't see the 2024 rates until we roll into the new year. I know you wanted to update it already, but let's just wait for the first week of January 2024.

Then, you may follow the steps shared by my colleague above on how to edit the rates in your QBO account. For more details about tracking paid family and medical leave in Washington, see this link: Set up Washington Paid Family and Medical Leave.

For more ideas about how QuickBooks Online handles workers compensation, see the below articles:

• Understanding Workers' Comp Report
• Washington workers' compensation setup and calculations

Loop me in if you need help updating new rates for WA PFML  or have follow-up questions about QuickBooks. I'll be around to help. Stay safe.

The rates have been updated, however the only effective date available in the date drop down is 4/1/24, which is obviously wrong. I spent a couple of hours on chat this morning while they were "working with the backend team" to get the effective date to correctly populate in the drop down.  (And why is it a drop down, anyway?  Why can't we just type in the effective date?)  I was told that the change would be made by the backend team today 1/2/24.  Given the track record of said backend team, and QBO overall, I don't have my hopes up. When I asked for a case number in the chat, I got magically disconnected.

Is anyone else trying to get this resolved before running the first payroll of the year?

So frustrating.

Yes, I have to run a payroll today and I can't update the rate to 01/012024. It's not like this is a surprise to Intuit! So frustrating!!!!!

I called intuit early morning. I had spent about an hour while tech support tried to change an effective date from 4/1/24 to 1/1/24. They could solve the issue and requested the rate notification email, stating that they will contact developers for changing date. I, also, can’t understand why they could not leave this field to be filled by users. Intuit has so many issues with setting, trying to create software for dummies, forgetting that the software has to be flexible that accountants could do their jobs without wasting time on tech support that often clueless how to fix developers glitches.

Sorry, I meant they could solve the issue.

Hello there, @LJDomos, @ShellzBellz and @ML55. I see the importance of updating rates seamlessly. I understand all the challenges you've encountered. 

As the previous agent informed you that the change would be completed by January 2, I suggest contacting our payroll support team for further updates, @LJDomos.

If you have received a tax notice, @ShellzBellz, you can send a notice to our payroll support team. In this way, they can update the rates for you.

To send tax notice:

1. Hover to Taxes, then select Payroll tax.
2. Select Resources and click Tax Notice.
3. Follow the steps displayed on your screen to send your notice to us.

To check the status of your notice:

1. Hover to Settings, then under Tools, select Resolution center.
2. Select the Payroll tab.
3. Find your tax notice and select View details.
4. Review the info about your notice.

You can also send your notice to us at taxnoticeresolution@intuit.com. The acceptable formats are .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.

On the other hand, I recommend contacting our payroll team @ML55 if you require updates or information about changing the effective rate. 

Moreover, if you want to look closely at your business's finances, you can run a payroll report. This will provide a detailed summary of your company's payroll expenses, including employee salaries, bonuses, taxes, and other related costs. 
 

Just click the reply button below if you need further clarification about updating the rates in your payroll settings. I'm still here to back up all of you. You are our topmost priority. 

I am in the same boat. I have to run payroll by 5pm and it will not let me change the effective date to 01/01/2024.

Hello, Karie982. I understand you need to change your employee's paycheck date.
 

I completely understand the importance of paying employees on time. It is essential to have a reliable system in place for payroll management and payment processing. To resolve the issue of being unable to change your effective date or pay period, I recommend contacting our dedicated customer support team. Our team of experts is equipped to handle any queries or concerns you may have. It will be able to delve into the specifics of your particular situation and provide a tailored solution. They have access to the necessary resources and tools to address issues and ensure you can easily make the required changes. 

You can contact our support team via phone or live chat, depending on your preference. They are available around the clock to assist you in any way possible. Here's how:

1. At the top right, click the Help icon.
2. Choose the Assistant section.
3. Type your concern in the Type Something field.
4. Click Talk to a human.
5. Hit, I still need a human.
6. Press the Get help from a human.
7. You'll be routed into the How can we help? Page. Then, choose a way to connect with us: Start a chat or Get a callback.
    

To learn more about the direct deposit schedule and how to adjust your payroll for holidays. Feel free to read this article: How do federal holidays affect my direct deposit? 

In addition, you can check the list of federal holidays in this article. This will guide you in managing your payments or collections schedule in QuickBooks: Dates of national holidays for this year.

Keep me posted in the comments if you have other payroll concerns or questions about managing employee checks in QBO Payroll. I'll gladly help. Take care, and I wish you continued success. Have a great day!

Today is day three of new year, however Intuit still has not changed the effective date of new PFML rate for 2024 from 4/1/24 to 1/1/24. I am wondering how much time does it take software developers to change just one digit in their software. It looks like the developers do not understand what they are doing.. It is not first year that Intuit is not ready for payroll processing at the beginning of the year. It create enormous time from users to contact for tech support that can do nothing to solve the issue.

By the way I tried to setup the rate 2024 effective 4/1/24 as it prompt to; however it does not save new rate either.

We are all having the same issue.  The date in the dropdown for the effective date should be 1/1/24 - that's it.  No rate notices should need to be sent, the "back end team" has already seen enough of them.  It's just ridiculous that this happesn year after year.  Just let us type in the dang rate and date please.

Same situation here, and three hours on a chat hasn't resolved the issue. I have to do payroll today so am considering using the old rate since I seem to have no option. Also struggling with updating the Labor & Industries rate as QBO only allows it entered as a percentage. I did send feedback via QBO but have no confidence the change will happen soon.

I just received a reply from QuickBooks tech support. See below. They screwed users again as it was in previous years. We do not have currently any other options except using 2023 PFML tax rate  instead that will be reconciled at the end of the quarter. Very poor software development.

My name is Kelly , with Intuit QuickBooks Online Technical Support. I wanted to take a moment to say "Thank You" for contacting us. This is a simple email to locate your case # .......... from our call yesterday, should you need to call back in for further assistance or need to reference back to today's call.

I received an update to this issue. These rates are hardcoded into payroll. We can not change them. The new 2024 rates will display before we end Q1 2024, at this time we'll have to wait for the system to update to the new 2024 rates, before we can update what is selected on the clients account. I hope that help you understand the situation better.  

If you need to speak with a representative about this communication, please sign into your QuickBooks Online account and select the help button on the top right of your screen. This will give you easy options to connect with a representative. Here is a link to CUSTOMER SUPPORT that will take you right to getting help : https://intuit.me/QBOHelp.

@Leah_Hughes_Anderson if you haven't fixed LNI yet - enter it as a percentage and when you hit save, it changes it to the flat rate. At least that is what worked for me.

This is SOOOOOOOOOOOOOO frustrating.  Just fix it already.  It's not like they don't know that it's coming.  And this has been an issue in previous years.  I hate this.

I love the email that was sent out today, telling everyone to update their rate, but those of us who distrust QB have already learned it's not SAVING the rate once it's been updated. This is so messed up...

Did you try saving with the 04/01 start date and then going back and changing it to 01/01? That worked for me.

Quickbooks developers do not know what they are doing. They continue messing up with the settings. I got the same message to update rates in QB; however it does not save any settings. I tried it before they added another effective day and it did not work at that time either. It is mess.

My further testing revealed that it does not save only specific seting with 0% emplyer contribution; at the same time it saves different one. Bizarre

Same with me.  Got the intuit "Washington Paid Family Leave rate update for 2024" email yesterday announcing the rates are ready for 2024 but just tried a few times this morning and it won't save the new rate.  The dropdown menus show the correct 2024 choices, but "Save" doesn't save them.  Why is this so difficult to get right?  Meanwhile I have payroll coming up, this is a serious problem.  

I understand how hard it must be for you, @Warlock.

I truly appreciate you taking the time to express your concerns about being unable to save the new rate for 2024 in QuickBooks Online (QBO). For now, it is best to contact our Payroll support to further check what's causing this and determine possible solutions.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

Make use of this article's list of federal holidays to manage your payments or collections schedule in QuickBooks: Dates of national holidays for this year.

If you have any further concerns about the rate update for 2024, please don't hesitate to come back to the Community, @Warlock. I'll be here to assist you.

Quick books tech support is unknowledgeable. I called them today asking to help with setup, wasted three hours of my time. They screwed up PFML tax rates for 2023 by overriding with 2024. It created payroll corrections of PFML taxes for entire 2023, and showed incorrect liability to pay for the last quarter. They tried to fix it unsuccessfully and ridiculously started to ask state agency documents for last year. They could not connect to higher tier support and promised call back by supervisor in 30 min. As I know from my previous experience with such support nobody called back.

Summarized, my call to tech support today cost me waste of three hours on the phone, further damage to las year tax setting and liability, and no solution to fix properly.

Maybe, it is time to develop more versatile software that will allow users/accountants to do their job without wasting time explaining to tech support what should be done at first place.As I learned from my interactions with tech support, they often do not know basic accounting.

The option for "Employee 71.43%, Employer 0%" doesn't save when you try to select it in the WA PFML settings. I found that the only way to get the correct rate calculating on a 2024 payroll is to use the "Employee 71.43%, Employer 28.57%" option from the drop-down menu. This applied the correct employee rate and the tax deduction now looks correct. The problem with this is that this option calculates Employer portion of PFML. We need to be able to use the correct dropdown option for our companies that have less than 50 employees and aren't required to pay the ER portion of PFML.

"We need to be able to use the correct dropdown option for our companies that have less than 50 employees and aren't required to pay the ER portion of PFML."

Exactly.  I have payroll on the 16th and this is still not saving properly.  Last years problem with not being able to save the correct 0.8*72.66% rate cost our small business about $520 that should have been withheld from our employees...and since WA says you can't retroactively withhold PFML from employees for past incorrect pay cycles, it was our responsibility to pay.  This year, the lower 2024 rate (that STILL can't be saved) means our employees will be over-withheld and I'll have to manually calculate and reimburse the difference.