Why does my payroll tax liability report show taxes owed in qbo but they have been paid and cleared the bank (Important I pay manually our bank is not connected to qbo)?

Thanks for posting your concern here in the Community, @bev-shibleyenter. To give you an insight, payroll taxes will show owed in the Payroll Tax Liability report if you missed recording the payments you made outside QuickBooks. 

I'm here to guide you on how to record tax payments in QuickBooks Online. To do this, we'll need to enter them as prior tax payments. Here's how: 

1. Select Taxes from the left menu. 
2. Choose Payroll Tax, then click Enter Prior Tax History.
3. Choose Add Payment. 
4. Select tax type and liability period (the period that the taxes were accrued).
5. Click OK. 

For local taxes, here's what you'll need to do:

1. Go to Taxes & Forms.
2. Click Pay Taxes.
3. Select the tax type you want to pay then click Create Payment.

For more information about entering tax payments made for prior tax periods, consider checking out this article: Recording prior tax payments.

Let me know if you have additional questions about payroll taxes. I'm always delighted to assist. 

HUGE ISSUE QB! I use QB Accountant Desktop 2020 and have an updated payroll subscription.

I am seeing the same problem. My liability balances are not correct. I have the payments in my check register and they are not correct in the liabilities section. I want to pay this week's liabilities and I would normally set my filter to 1/1/21 to 2/11/21 to see all current liabilities, however they are currently showing the incorrect amounts. Some accounts have amounts that were already paid and some items with no withholdings and I know they were withheld. For example I run the payroll liabilities for just this pay cycle and the simple IRA liabilities due shows negative $1796.93. That isn't correct at all.

Hello there, kwells2802.

Let's ensure that you also paid the liability in the Payroll Center aside from creating a check. Let's ensure that you're using the latest QuickBooks Desktop release and you have the latest payroll tax table.

To pay your tax liabilities, you can follow these steps on this link depending on if you have the scheduled or unsheuled payment: Set up and pay scheduled or custom (unscheduled) liabilities. Then, you can run the report again to review the changes and updated liabilities. 

Keep me posted on how this works. Take care and have a great day!

Thanks so much for the replies, but I need to clarify that I have QuickBooks Online, the payments show in my register as paid, the ones from the month of January have even been reconciled and if you select Taxes/Payroll Tax/Payments those payments are not there to pay.  I have even gone into Tax payment history selected a payment and deleted it to choose pay again but it still doesn't show up.  If I run the tax liability report for ytd all taxes show paid. But if I run them by individual pay periods some show the federal paid, and not the state, some show both paid and a couple show both owed.  I am wondering if my chart of accounts is set up incorrectly or the accounting preferences for payroll is exporting incorrectly for expenses and liabilities.

PLEASE NOTE: We started payroll for QBO this year and our bank is not connected to our account so all entries are manual. And I have not gone in to the prior tax history tab as this says it is for payments made this year but before you staring using QBO.  That is not the case.

Please help, I have not had good luck getting answers from QBO in the past so I am hoping not to have to call them and this needs to be resolved before the quarter is over or else we are going to have a real nightmare on our hands.  It already gets worse with each payroll, we are on a weekly basis.

I'll help you fix this, bev-shibleyenter.

Normally, your taxes should show as paid in the report since you've already deleted and recreated the tax payment. To isolate the issue, we can perform some basic troubleshooting steps. It could be that the accumulated cache in the browser is preventing the payment from showing up.

Start by signing in to your QuickBooks account through a private or incognito window. Then, pull up your Payroll Tax Liability report again. Just press the following shortcut keys to launch the window: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox & Microsoft Edge)
• Command + Shift + N (Safari)

If it's showing as paid now, go back to your normal browser and then clear its cache and cookies to get rid of the junk files. You can also switch to other supported browsers as an alternative.

Additionally, here's an article that you can read to help track your employee and payroll expenses: Run payroll reports.

Feel free to reach out to me again with any concerns you may have. I'll be more than happy to assist you again.

I tried this and unfortunately it did not work, when I run the payroll tax liability report  it will show not paid based on which period I use to run the report.  It will show paid if I run the report for the month, the report "from last pay date" shows owing the tax.  The problem is the owner of the company likes to see the report after each payroll to show taxes have been paid.  

Wow, I thought it might be something like that...thank you! Can I email you directly when I have other questions? Or does it have to be through the community?

Thanks again

Your welcome, @bev-shibleyenter.

We advised our customers to directly post their questions into the Community space. This way, your questions will be taken care of if the other member isn't available.

For future reference, cruise on over to our tutorials page. This Community page provides videos and additional details on how to use some of the features in your QuickBooks Online account. 

You can always ask your question here in the Community. I'd be more than happy to help in any way I can. Wishing you and your business continued success!