Why is payroll direct deposit not working?

Hi there, northwoodsgrocer.

Can you tell us if you are getting this error when tying to send a Direct Deposit? Can you tell us the work period of the paychecks? We're asking these questions to make sure that we give you the right details and information to sort this out.

Please reply back to us to share more details. We look forward to it.  

It doesn't matter when I run payroll with a direct deposit. I still get that message.

Paying employees on time is very important when running your business, northwoods. I want to share some information about your current situation and guide you on what to do.

The error you're encountering is a subject of an ongoing investigation (INV-91095). Rest assured that our engineers are actively working to come up with a resolution. Right now, I recommend contacting our Customer Support team. This allows them to add your account to the list of affected users. Here's how:

Reminder: Please note the hours of operation to make sure experts are available for assistance.

1. Sign in to your QuickBooks Online account.
2. Go to Help (?).
3. Choose Contact Us.
4. Type in your concern (Getting this error when running payroll direct deposit: "Something went wrong. Give us a minute and try again."), then hit Let's talk.
5. Select a way to connect with us:

• Start a chat
• Get a callback

We'll reach out to you by email if more information is required or when we have an update to share.

You can also fill out this form to chat with an expert depending on your payroll product.

• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

I'll include this useful module in case you want to keep track and manage your payroll transactions: Run, customize, automate, print, and memorize payroll reports in QuickBooks Online Payroll.

I'll be around to help you out if you have other payroll or QuickBooks concerns. Just hit the Reply button to notify us of your responses. Keep safe always!