I'm here to share some info to ensure you can file your DE9C form through QuickBooks Online (QBO), @userfaith.

To clarify, are you getting any sort of error message when trying to file the DE9C form? Ensure that the E-File and Pay feature is active. If not, you'll want to enable the said feature to start submitting your forms seamlessly.

Take note that QBO updates its forms quarterly. Hence, we can only file the current quarter electronically. For older ones, you'll want to do it manually. You can pull up and print your DE9C form and then mail it to the IRS. 

Additionally, for most general issues in QBO, clearing your browser's cache can do the trick. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. 

Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If you can process it using an incognito window, clear your browser's cache.  You can also switch to a different supported browser to see if it has something to do with your browser.

Here are some helpful articles about the payroll tax CA tax compliance for your future reference: 

• California Payroll Tax Compliance
• Required Filings

You can count on me if you have more questions about managing your payroll in QBO. I'd be happy to help.

The error I am getting is... "The submission is a duplicate of one that was previously received", however nothing is showing under e-file history filings. What can I do?

Thanks for joining the thread, Sterlingup.

The error message indicates that the IRS or a state agency received two tax forms from you for the same period. You'll need to contact them to verify if they already received the DE 9C form. 

Filed forms should be viewed in the Archived forms and filings section in QuickBooks Online. Please see the complete steps below:

1. Go to Taxes > Payroll Tax.
2. In the Forms section. select the View and Print Archived Forms if it was archived or filed electronically under Quarterly Forms.
3. Select DE9 or DE9C from the second drop-down menu and click the form name link to view the information.
4. Click the View button and this will open the PDF on a new window.
5. Select the Download or Print icon.

You can resend the form if the agency instructed you to do so. Contact our QuickBooks Payroll Support if you're still receiving the same error message.

Here's how:

1. Go to Help in the upper-right corner.
2. Click Contact us.
3. Enter a short description of your concern.
4. You can then choose how you want to start a conversation by choosing Chat or Get a callback.

Additionally, I've gathered the following articles for tips on how to use your QBO account to access tax forms and run payroll reports:

• Access payroll tax forms and tax payments
• Run payroll reports in QuickBooks Online Payroll

You can post again if you need anything else. We're available to help you 24/7.

Why is QBO not showing my DE 9? It show the DE9C but not the DE9.

I want to ensure you're able to file DE9, Sandy.

In QuickBooks Online (QBO), we can find the DE9 in the Payroll tax filings tab. You may want to filter it to show.

Here's how:

1. Go to the Payroll menu and then Payroll Tax.
2. Click the Filings tab.
3. Select Filter, then choose CA.

If the form isn't visible, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, see the DE9 form again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

You can also check the Archived Form section. You may have already filed the form, which is why it won't appear in the Filings tab.

If the issue persists, I suggest contacting our Customer Support Team. This way, they can check your account securely and review why the DE9 didn't appear.

Moreover, I'll share this article as your reference if you want to view your past forms and payments once you have e-filed within QuickBooks: Access payroll tax forms and tax payments. 

Feel free to leave a reply if you require further assistance with accessing your payroll tax forms in QuickBooks. The Community team always has your back. Have a good one.

This did not work either. Is there not a phone number to call and speak to a person?

I also cleared the cache and the DE9 is still not available.

Thank you for giving that a try, Sandy E.

Since those steps didn't do the trick, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to determine what's causing the issue with the DE 9 form. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please don't hesitate to reach back out if you have any other questions. I'll be here to help in any way that I can.