Why is QBO payroll not accruing sickpay for employee retention credit hours?

Hello there, bwindegger.

I can see how you would need to accrue the ERC and ERC OT hours in the sick pay account of your employee.

For now, the system doesn't accrue the ERC and ERC OT hours. With that, this setup is not yet available in QuickBooks Online. As a workaround, we manually track each employee.

To ensure that the sick pay is set up for your employee properly, you can find the instructions here: Set up and track time off in payroll. You can check these articles to learn more about Employee Retention Credit, you can read these articles: 

• How to calculate the Employee Retention Credit
• How to set up and track the Employee Retention Credit under the CARES Act

You may want to visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.

Please let me know if you have other concerns. I'll be around to help you out. Take care and stay safe.

Thanks for the quick reply.

So now, we have established that QBO doesn't calculate the sick pay for employees in the ERC program. This is flaw in the software which I notified you a month ago.

The options you are giving me sound like I need to manually track either the sick pay accrual or the ERC hours. This is not what I expect when I pay for a service. The flaw in the system is creating a liability for it users and I am chocked that there is no urgency to fix this.