I know it can be difficult when you can't process payroll on time, office-usenergya. I'm here to ensure this issue gets fixed.
I've checked our QuickBooks Status page to verify if there's an ongoing outage, but I haven't found any related issues reported today.
For now, I'd suggest accessing your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once logged in, try processing payroll. If you're able to do so, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
If it doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.
You can also visit our QuickBooks Status page to check if any QuickBooks services are temporarily unavailable. I'd also suggest clicking the Subscribe updates button to stay informed always.
Additionally, I've included an article that'll help you view useful information about your business and employees. This ensures you can always keep track of your transactions: Run Payroll Reports.
Please get back to us whenever you have other QuickBooks-related concerns or questions, office-usenergya. I'm more than happy to help. Keep safe and always stay healthy.
