Thanks for clarifying, @Mollymoo77. I understand the urgency of fixing the clock function in your Workforce. Allow me to share some details on how to resolve this issue.
First, we need to verify if the user has been granted the Mobile Time Entry permission, to ensure that they can successfully clock into the app. Here's how:
- The admin needs to go to the web dashboard and then select My Team.
- Click the three dots icon︙.
- Select Edit, then go to Preferences.
- Check if the Mobile time entry is ticked.
Once done, your worker can clock in seamlessly using their mobile phone. If the issue persists after verifying, I recommend contacting our support team so they can further investigate why such a thing has happened. To do so, you can follow these steps:
- Sign in to QB Time and choose Find answer and get help.
- Write your concern, then select Contact Us.
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact us to connect with a support expert.
You can check this article to learn about managing time off in QB Time: Set up and Manage Time Off in QuickBooks Time.
Don't hesitate to get back to us if you need further help in the clock-in function in Workforce. The Community space is always here, ready to assist you.
