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DinerDowntown
Level 1

Refund

I sold my business in April of 2023 and ceased using QB Desktop.  When I attempted to print W2"s in January of 2024 QB would not allow me to print them unless I purchased another $500.00+ subscription to print less than 20 W2's.  I was told that I could request a refund, but have been unable to speak to anyone or fill out the appropriate form on-line. Please Advise

DinerDowntown 

2 Comments 2
ErwinQ
QuickBooks Team

Refund

I know the importance of printing W2 copies in QuickBooks Desktop, @DinerDowntown.

 

Your subscription to QuickBooks Desktop must be active to print your W2. To reactivate or upgrade, contact our support team or purchase the latest version of your subscription.

 

Here's how:

 

  1. Open the link: QBDT Customer Care Team.
  2. In the dropdown arrow, select QuickBooks Desktop.
  3. Select Continue, enter the necessary information, and hit Continue.

 

If you are asking about the W2 copies required for a refund, you can keep in touch with the place where you bought them from. If you buy them from us, I recommend contacting our live support team and referring to this article for the phone number indicated in the upper right corner.

 

You can also request a refund online for a QuickBooks product you purchased.

 

Moreover, I've added this article to learn more about our refund policy: QuickBooks Desktop cancelation policies.

 

You can also visit this article on what to do if you or your employee finds a mistake on their W-2 or your W-3: Fix an incorrect W-2 and W-3.

4Gal
Level 11

Refund

@DinerDowntown 

You can use the trial version of QB Desktop Enterprise Gold as a workaround.

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