Rejected tax payment that I never made?!

TVon915 · ‎March 18, 2022

I received an email regarding a rejected Federal 940 tax payment on 03/11/22 (because I needed to change my EFTPS online password). There are two problems with this.

1. I made that payment 01/31/21 and it was accepted and cleared my bank account.

2. I never attempted to make the payment again on 03/11/22 (not even sure how you would e-file again when it was accepted and paid the first time). I wasn't even home at all that day until very late in the evening (after the email was sent). I was at my daughter's wedding venue getting everything ready and doing the rehearsal dinner.

What in the world is going on? How did this happen?

Any help is greatly appreciated.

I have desktop QB and payroll

Kurt_M · ‎March 18, 2022

I can imagine the position you're in right now, @TVon915.

You can consider contacting IRS to confirm the reason why your Federal 940 tax payment got rejected. This way, they can provide you with the best possible solution to get this sorted out so you can get back on track.

Here are some articles to help you in the future:

I'll be here in the Community if you need further assistance with this. You can also notify me anytime by leaving a comment below if you have any additional QuickBooks-related questions. I'll be delighted to assist you once again. Keep safe!

TVon915 · ‎March 18, 2022

I'm not concerned it got rejected. My concern is that I made that payment and it was accepted and cleared months ago. The biggest concern is that somehow it got e-filed again and I am the only person with access to this as it is in my home and I was gone when this was e-filed a second time. THAT is my biggest concern. How did it get e-filed without me being on my computer to file it? This is not an IRS isue. I e-file through quickbooks and somehow it was filed a second time without me being on the computer to do it!

MirriamM · ‎March 18, 2022

Hello there, TVon915.

I appreciate you coming back and providing clarification about your concern.

I want to ensure this gets investigated. Since the Community is a public forum, I suggest contacting our Customer Care Team. They have the specific tools to verify the root cause of the issue as to why tax payment was e-filed the second time around without you doing it.

To reach them, here's how:

Open QuickBooks.
Go to the Help menu at the top.
Select QuickBooks Desktop Help.
Type Contact Us in the search box. Then, click on Contact Us at the bottom.
Select the way you wish to connect with support.

You can also check out this link for more information: Contact Payroll Support. Ensure to review their support hours, so you'll know when agents are available.

Please let me know if you have any other payroll concerns. We'll be around to help. Keep safe.

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Rejected tax payment that I never made?!