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Level 1

Request to be the master admin in order to receive payroll billing statements

The person who is the master admin has retired and I am taking over her role. Does she still have access to her intuit QuickBooks payroll account to log in and transfer the master admin to  my email? When I log onto Intuit QuickBooks payroll ( i don't see a way for me to complete a form or send you  a request so I assuming that I can't do anything but it's the master admin that has to transfer ownership? What does the master admin need to do to get the ownership transferred to me?

1 Comment 1
QuickBooks Team

Request to be the master admin in order to receive payroll billing statements

Hi there, @tiffanyb1105.


There are two ways to transfer the aaster admin role (MMA) to you. You can let the previous master admin to transfer the role to you in the Intuit Settings. Or you can submit a request to our account protection team.


Here are the documents needed for the request:


  • Your photo ID (passport, drivers license,or state-issued ID)
  • The business owner’s photo ID (drivers license, state-issued ID, or passport)
  • A letter of permission from the business owner

Also, there will be additional documents needed depending on which type of business you're running. Then, you'll need to fill out the fields needed to finish the MMA Request. To know more about the process, check out this article: Request to be the master admin or primary contact.


I've added some screenshot to see how it looks like:


You're always welcome to tag my name in the comment section if you have other questions. I'd be happy to help you further. Take care and have a wonderful day.

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