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derik
Level 1

resetting employee online paycheck access account

somehow while setting up online paycheck access, another employee's information was inputed into my account. So when I sign in I see his info but not mine. How can I reset the account so I can input my information again?

1 Comment 1
PreciousB
Moderator

resetting employee online paycheck access account

Thanks for reaching out to us here in the Community, derik.

 

To make sure you can access the paystubs online, you can ask your employer to remove and re-invite you in QuickBooks Workforce (formerly ViewMyPayCheck).

 

To do so, please have them contact our Customer Care Support Team via chat. They have the tools and resources to correct the login information, so you can view the paystubs.

 

I also suggest using a different email address since your current one was accidentally associated to a different employee.

 

Once they have added you back, please go to workforce.intuit.com and sign in using the new login credentials.

 

You can also check this article for the complete details on how to access paychecks online: QuickBooks Workforce.

 

Please leave a comment below if you need any further information. I'm always here if you need anything else.

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