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ngbutlin
Level 1

Returned Direct Deposit Payroll - Cannot VOID

Hi All,

 

I have an employee who had a Direct Deposit payroll returned.  The total DD amount has been returned and is sitting in bank account as a deposit (uncategorized).

 

I would like to treat this as a bill and just cut a check back to the employee, as opposed to voiding check. There are a few reasons for this that are important:

1. This payroll check included a non-taxed reimbursement payment.

2. This payroll payment was SPLIT into two employee accounts via DD, but only 1 was returned.

 

Thus, voiding the payroll would require the employee to send back funds that have already been deposited (account 1).

 

My question is if someone advise how to categorize a paper check for the returned amount.  I am thinking I create a bill for the returned amount from the employee, and then pay the bill via a paper check.  After this, how should I classify/categorize these transactions:

 

1. the original payment (this can be matched to the payroll in QB,

2. the returned DD which is current an uncategorized deposit,

3. the bill that I would create to issue the check.

 

Any help is appreciated...I called QB support and was swamped with misunderstanding, incompetence, and phone holds...so I hope you can assist!

 

-N

1 Comment 1
AlexV
QuickBooks Team

Returned Direct Deposit Payroll - Cannot VOID

Hello ngbutlin!


Allow me to assist you in handling the returned direct deposit payroll.


Please note that voiding a check does not stop a direct deposit from processing and does not return funds to you. It only updates the payroll entry to zero. This means you can void the check and recreate it as a paper check so that your employee will not be paid twice.

 

Then, you can issue a check to the employee only for the returned amount.


For the returned amount, you can create a deposit instead of a bill. Go to the + New button and select Bank deposit. Enter the details in the Add funds to this deposit section, then click Save and close.


The deposit entry you created can also be matched to the downloaded transactions in Banking. This is the only transaction you need to categorize. If you're unsure what account to use, I suggest you reach out to your accountant so they can help with it.


I also added these links to learn more on how to resolve direct deposit issues and how to reconcile your accounts:

 

I'm here to help if you have other questions about recording your transactions. I'll also hear you out if you have other concerns regarding the features in QuickBooks.

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