Fix direct deposit issues

Double-check that you have set up direct deposit for your company or your employees.

If you missed the direct deposit deadline, you can pay your workers with paper checks or change your pay date to a later date for direct deposits. If you pay your workers with paper checks remember to change the pay method to paper check.

For your security, we set limits on how much money you can send via direct deposit. See Get help with “Your payment amounts are much larger than usual” (direct deposit limit) for more info.

This can happen if your worker’s bank account info is wrong or there’s a problem with their account.

Most of the time, the direct deposit rejects and the money will be refunded to the business bank account within 2-3 banking days after the pay date. You can pay your worker with a paper check in the meantime.

If your worker doesn’t receive their money the day after the pay date, contact us to request a direct deposit trace.

If you use QuickBooks Online Payroll (all versions) or Intuit Online Payroll, see Can I cancel Direct Deposit payments after they’re sent?

If you use QuickBooks Desktop Payroll (all versions), see Cancel a Direct Deposit paycheck.

The best option is to collect the money back from your worker. If this is not possible, you may qualify to request a direct deposit reversal.