Run Payroll will not open when using Manual Payroll on Desktop

I'd like to share details and guide you about doing a manual payroll with QuickBooks Desktop (QBDT), TSfinanzas.

I appreciate all the actions you've done especially that you've updated your QuickBooks Desktop to its latest release. I see that you've already set up the manual payroll, after that you'll need to enable payroll inside your QuickBooks settings. 

For more details, you can check this article: Set up manual payroll without a subscription in QuickBooks Desktop

Lastly, if the same thing happens, I recommend reaching out to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause. 

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us: Start a chat or Get a callback. 

I've also included an article that'll help you set the available preferences in QuickBooks Desktop Payroll. This helps you in managing your payroll: Set Preferences for Payroll.

Please let me know if you have additional questions regarding with your manual payroll, and I'll be sure to get back to you. The Community is always here for you.

I have followed those steps at least 4-5 times and still nothing.  Like I said in my initial comments, the payroll is already set to manual, I've done this probably 3-4 times now (turned it off and back on again in the preferences).  I've run an update on my system.  I've done verify, rebuild, and the File Doctor.  I see the Pay Employees button but when I click on it, nothing happens!  I was able to get it open one time and one time only.  Since I closed it that one time, I have been unable to get it to open again.

Hi there, TSfinanzas.

I appreciate all the troubleshooting steps you've performed to get this working. At this point, I'd recommend reaching out to our technical support so we can look into your payroll setup and investigate this issue. Here's how to connect with us:

1. Open QuickBooks Desktop.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Click Contact Us at the bottom, then enter a brief description of your issue.
4. Select Let's talk, and then pick a support option.

Additionally, here's an article that you can read to learn how to pay your employees using direct deposit or paper paychecks Create and run your payroll.

Feel more than welcome to leave me a reply if you have further questions about payroll.

I am having the exact same problem, has anyone found how to resolve that issue?

Hi there, @TandemFDS.

Thanks for following along with the thread and sharing your concerns. 

I recommend some basic troubleshooting steps to get this matter resolved. Such as ensuring your QuickBooks is on the latest release so you can have the latest fixes and improvements. I've included some steps to update below. 

1. Go to Help and click on Update QuickBooks Desktop.
2. Select Update Now, then tap on Get Updates.
3. When the update finishes, close and reopen QuickBooks.
4. When asked to install the update, hit Yes.
5. When the installation finishes, follow the on-screen instructions.

Once the update completes, close your company file, then QuickBooks. Reopen and test your manual payroll again. 

Just in case a step was missed, I wanted to be sure I covered all the steps you'll need to activate manual payroll: 

1. From the Edit dropdown menu, select Preferences.
2. Click on Payroll & Employees, then tap on the Company Preferences tab.
3. In the QuickBooks Desktop Payroll Features section, choose the Full Payroll and the Manual Payroll checkboxes.
4. In the Get Payday peace of mind window, select Next and then Activate in the confirmation screen.
5. Hit OK to apply the changes.
6. Tap OK to exit out of the preferences window.

That should do the trick. For additional information about setting up manual payroll, check out Set up manual payroll in QuickBooks Desktop. 

Please let me know if this works for you. I'll be sure to hang around if you have any further questions or concerns. Have a good one! 

Has anybody figured out what is causing this issue, and if there is a solution?  I have just turned on manual payroll, it works once to "pay employees", and then doesn't work again.

Ensure that QuickBooks Desktop is updated to the latest release when manually running payroll, SummersMA. Let's work together and ensure that your payroll runs smoothly and efficiently.

First, can you please let me know if you receive any specific error messages when attempting to create a manual payroll? This information can help us identify the issue more accurately.

Ensure that QuickBooks Desktop is updated to the latest release. Updating can resolve compatibility issues and fix bugs that might be causing the problem. To update, follow these steps:

1. Open QuickBooks Desktop.
2. Go to the Help menu at the top.
3. Select Update QuickBooks Desktop.
4. Click Update Now, then click Get Updates.

After the update finishes, exit out of your company file and then close QuickBooks. Reopen the program and check your manual payroll once more to implement the changes.

Additionally, if updating doesn't work, you can try running Verify Data and Rebuild Data to check for data corruption.

If the issue persists, I recommend contacting our QuickBooks Desktop Payroll Live Team. They can look into your payroll setup and investigate this issue. Here's how to connect with them:
 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Enter a question, keyword, or topic you need help with.

Lastly, I'll share these valuable articles that can give you insights into running your payroll. It helps you ensure timely and accurate payments to your employees:
 

• Set up and manage payroll schedules.
• Run payroll reports in QuickBooks Desktop.

By working together, we can ensure that your payroll process runs smoothly, allowing you to focus on growing your business without unnecessary interruption. If you need further assistance with running your payroll, just Reply below. The Community is always here to help you.

@SummersMA 

Login to CAMPS and check your license status. Are your QB Desktop Plus and Enhanced Payroll subscriptions Active?