cancel
Showing results for 
Search instead for 
Did you mean: 
Raider24
Level 1

setup

payroll info not being saved during qb setup

1 Comment 1
JonpriL
Moderator

setup

Hi @Raider24, I'll help make sure to set up your payroll account.

 

Let's perform a few browser troubleshooting steps to determine why you're unable to save your payroll info while setting it up and resolve it.

 

To begin with, let's login to QuickBooks Online Payroll (QBOP) using a private browser. Here's how to access it:

 

  • Google Chrome: Ctrl Shift + N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P
  • Edge: Ctrl Shift + N

 

If this works, it means you need to clear your browser's cache so the system can start fresh and you're now able to set up and save your payroll account accordingly. But if you get the same result while using a private browser, let's switch to different supported browsers instead.

 

You may also want to check this reference for other useful topics to read while working with your payroll setup: Get Started with QuickBooks Online Payroll.

 

Let me know in the comments below using the Reply button if you've got questions other than setting up your account. I'll be here ready to lead a helping hand. 

Need to get in touch?

Contact us