Sick leave accrual has stopped for a single employee - all other employees are fine.
Setup has been confirmed for all employees - accrual period is "every hour on paycheck" and hours accrued per hour paid are 0.02500. The "Do not accrue sick/vac" box is NOT checked for the affected employee.
The "Sick Accrued" field has not populated for the past three payrolls. We've tried everything (checking the "do not accrue" box, saving changes, then unchecking and saving again, adding different hourly payroll items, saving, then reverting back to original, manually calculating and updating the sick pay balance, changing the employee sick leave accrual settings ). The issue seems to be specific to the employee, but everything in the employee setups looks identical to others.
The only thing I've come up with is adding a line with an additional payroll item for 1 hour with $1/hr rate, then another line with the same item for -1 hour with $1/hr rate - it then calculates. If I save and go back and delete those lines, the accrual disappears again.
At least I've found a workaround - but this doesn't make sense to need to make this manual adjustment every pay period. If anyone has a solution, it would be greatly appreciated!
There's a possibility that the employee profile is damaged since it is the only one affected by the issue. We can do the following troubleshooting steps to confirm this possibility and get rid of the issue:
Unfortunately, we already tried this. The accrual issue began in September. I’m October, we had a separate issue where payroll taxes were not withheld for SOME employees. We completed all of the steps described in October - and this didn’t fix the tax withholding issue (until the next payroll) OR the PTO accrual issue...and we spent at least two hours on the phone working on it.
Hello again, @MKrey. I appreciate you getting back to us and providing an update.
Since none of the troubleshooting steps works, to investigate why this behaviour is happening when running payroll, we'll need to perform more in-depth troubleshooting which can only be done by our QuickBooks Technical Support Team, so I recommend contacting them again. One of our support agents can take a look at the case number and review the notes you have from your previous communication.