Some of my employees are unable to open their paystub that is attached to the email

Hello @kramage9416.

Welcome to the Community! I’m glad you found us. We definitely want your employees to be able to view their paystubs. Let’s get this figured out.

• Can you tell me if the employees who were receiving the error were trying to view it on a mobile device? If so, what type?
• Are they able to view them in a web browser?
• Have they tried different browsers?

For additional details on view paychecks and W-2s you can provide this guide to them as well: View your paychecks and W-2s in QuickBooks Workforce

I’ll keep an eye out for your response so we can determine our next steps.

Thanks so much!

   So if they downloaded the winmaildat opener in the app store then they can open their paystub using that

but also if they go say on goggle and then to their gmail account and put in their user name and password they can see their paystub as a pdf and open it with no issues.

    Just weird...does not happen with all the employees.

   Sorry...the error happened on one brand new iphone and an older android phone.  But I have a iphone that is relatively new that I was able to open my paystub with no issues.

   The email accounts varied from gmail to nycap.rr.com to icloud from what I have seen.

Thanks for sharing more updates about the issue, kramage9416.

It looks like this is more of a phone setting issue based on the details that you've shared. You'll want to advice your employees to reach out to the support team of the phone provider to check what's causing the issue. 

I would also recommend reaching out to our payroll support team. They can take a closer look at this and check if there are any other options available for you. Here's how:

1. Go to the Help menu and select Contact Us.
2. Click Contact Us.
3. Provide a short description of your concern, then click Continue.
4. Select between Chat or Callback.

In the meantime, let me also share this article for more details and references: Email Pay Stubs From QuickBooks Desktop.

The Community is always open and ready to offer our help should you need anything else with QuickBooks.