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Level 1

Submitting complaint about QB online core payroll

I have a tax filing penalty with the IRS due to a QB migration error from QB desktop.  Been through 22+ hours on chats and phone calls, but no one (with authority) can discuss my problem.  Once my determination from the tax notice solution department was emailed- I have no way of contesting or discussing with that department???  How do I talk to the tax notice solution department about my determination???

3 Comments 3
QuickBooks Team

Submitting complaint about QB online core payroll

I want to ensure this is taken care of, @drsue2.


To fix this, I'd recommend you directly contact the tax or IRS department. This way, they can check your account and help fix the issue.


I've also added this link about entering payroll in QBO: Manually enter payroll paychecks in QuickBooks Online.


Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.


Don't hesitate to drop a comment below if you have other questions. I'm always here to help. Take care!

Level 1

Submitting complaint about QB online core payroll

thank you but it's a bit more complicated...the QB team did my migration from desktop to online last may but changed the tax filing frequency from bi-weekly to monthly.  Once my payroll started in June- the taxes got paid but not on time.  So the IRS sent me a penalty notice.  I forwarded to the tax notice resolution email and they said it was my fault and I should pay the IRS $1300.  I want to talk to the person who made the determination...I feel it was a QB mistake so QB should pay the penalty.  Everything is corrected now except who pays the IRS.  How do I talk to someone in that department?  Every chat or phone call with an agent gets shut down with "that has already been determined":(  

QuickBooks Team

Submitting complaint about QB online core payroll

I know how you feel about this issue that you’re having right now, @drsue2.


Let me direct you to the right department so you’ll be able to get a resolution


Here's how you can contact our dedicated support:


  1. In your QuickBooks Online account, go to Help and select Contact Us.
  2. On the, What can we help you with? field, enter the error message you received.
  3. Click Let's talk.
  4. Select Get a callbackStart a chat, or Get the number.


Know that you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.


Please know that the Community is always here to help you with whatever concern you have related to QuickBooks. Have a good day!

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