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B
BLOWS
January 20, 2022
Question

Supervisor Call Back

  • January 20, 2022
  • 1 reply
  • 0 views

I am at my wits end with QuickBooks!

 

My issues date back to August 2021, when I personally found a $17,000 overpayment on my quarterly 941 tax payment. 
Since then I have donated 73 hours on the phone with QuickBooks trying to get this worked out. 
Most recently on Dec 17th QB finally admitted that the $17,000 overpayment was an error on their end, but that I was on my own for trying to get it back from the IRS. 
The most frustrating part is that every phone call you get someone else, they ask a million questions only to say “I can put in a request for a supervisor call back”. 
I have been promises 3 call backs in the past 7 days, yet no one ever seems to call back. 
It is a vicious circle of uneducated staff members not knowing how to follow through with protocol.

 

What is needed to get a manager call back?  What is needed to be able to deal with ONE representative with regards to these issues?  What is needed for the support people who answer the 1800 number to tell the truth when they say someone will call back. 

5 months after finding the $17,000 error, and I am no closer to being able to get a refund for QuickBooks errors. 

    1 reply

    R
    ReyJohn_DModerator
    Moderator
    January 21, 2022

    I can imagine the hurdle you've been through trying to fix this, BLOWS. I'll make it up to you by making sure you'll get the urgent help you need.

    I see that you've been promised a supervisor callback within 24-48 hours, and you should be able to get one today. Please let us know if you don't hear from our support team by 5 PM PST. This way, we can come up with the best action to do next.

    Shoot me a reply should you need any other QuickBooks help. We're just around to assist you.

    B
    BLOWSAuthor
    January 22, 2022

    Well, well, well…here we are again with another empty promise. 
    5pm (pst) has come and gone without a phone call.
    This is the 4th time I’ve been told a supervisor would call….yet it’s the same old store. 
    False promises and lies!

     

    Why does QB insists on lying and stealing my time from me?

    I am trying to run a business, yet you insist I continued to have to keep chasing you down for help fixing a $17,000 overpayment that was caused by YOU!


    Please let me know if you’d like screenshots of the emails that the other reps sent to me promising me a return call. 

     

    B
    BLOWSAuthor
    January 24, 2022

    Tick tock, tick tock.....10:15est Monday morning, and still no call.

     

    Lovely customer service over there at Quickbooks!

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