support had me uncheck the direct deposit box on already direct deposited checks to solve a problem, it didnt work for that problem, but caused the whole payroll to become a direct deposit liability on my balance sheet. checking the DD box doesnt save it

Let me help you resolve the direct deposit liability on your Balance sheet, @lsmith9192.

Modifying the paycheck information by clearing the checkbox for Use Direct Deposit on a DD paycheck will cause a positive balance in your Direct Deposit liabilities account. To resolve this, you'll have to recreate this by writing a check. Make sure to assign the check number that was on the paper check. Here's the account balance for Direct Deposit liabilities is not zero article for detailed guidance. 

To write a check, go to the Banking menu and select Write Checks. Provide all the necessary information and click on Save and close once you're done. See this article for detailed guidance: Create, modify, and print checks.

If you'd still like to reach to our Customer Support, I can show you how. You can reach them by getting a call or chat. You can follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
3. Provide some information about this concern on the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.  

Please take note of our support hours as well. Here's the contact QuickBooks Desktop support article for more information about this.

I'm always here if you have additional concerns in resolving this Direct Deposit liability. Let me know by leaving a reply below. Take care and have a wonderful day!