Re: The Annual Forms link is not working to generate W2s. Is anyone else having this problem?
Hi everyone, .
Thanks for taking the time to reached out to us. Let me help get this sorted out so you can generate W-2 Form successfully.
We don't have any open investigation about this issue, and I appreciate you for taking the time to report this. To resolve this, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a web page.
Here are the keyboard shortcuts to open a private browser:
Google Chrome: press Ctrl+Shift+N
Mozilla Firefox: press Ctrl+Shift+P
Internet Explorer: press Ctrl+Shift+P
Safari: press Command+Shift+N
If you're able to generate W-2 Form with private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up.
If the issue persists, I recommend calling our QuickBooks Online Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you'll be receiving an email notification about the update and progress.