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Level 1

The autofill check amount for unemployment tax does not match the autofill form? check says $210 due. form and my cpa said $0 due.

 
5 Comments
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QuickBooks Team

The autofill check amount for unemployment tax does not match the autofill form? check says $210 due. form and my cpa said $0 due.

Hello accounting358,

 

If you've already paid the $210, you can record a prior payment so it will zero out. you can refer to this article: Enter historical tax payments in Desktop payroll.

 

Alternatively, you can reach out to our support to trace that $210 against the form.

  1. Click on Help and select QuickBooks Desktop Help.
  2. Select Contact Us at the bottom.
  3. Enter a summary of the scenario and click Let's talk.
  4. Click on Message an Agent.

Let me know if you have other questions in mind.

Highlighted
Level 1

The autofill check amount for unemployment tax does not match the autofill form? check says $210 due. form and my cpa said $0 due.

Hi! I tried this twice and the screen just went blank after let's talk...

  1. Click on Help and select QuickBooks Desktop Help.
  2. Select Contact Us at the bottom.
  3. Enter a summary of the scenario and click Let's talk.
  4. Click on Message an Agent.

 

Highlighted
QuickBooks Team

The autofill check amount for unemployment tax does not match the autofill form? check says $210 due. form and my cpa said $0 due.

Hello there, accounting358. 

 

Due to COVID-19 we have limited staffing and our Customer Support are only available 6 AM - 6 PM PST Monday to Friday. We can use an incognito browser to get in touch with us. It's possible that we're experiencing an unexpected browser related-issue within QuickBooks. 

 

You can use these keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, you can follow the steps again on how to connect with us. We can also switch back to our main browser and clear the cache. Other browsers also have different cache folders. You can use Google Chrome, Internet Explorer, or Mozilla Firefox to isolate unexpected behaviors. 

 

We're just around the corner if you need anything else. You take care always!

Highlighted
Level 1

The autofill check amount for unemployment tax does not match the autofill form? check says $210 due. form and my cpa said $0 due.

how do i reach someone on the phone in the united states that knows what they're doing and can help me? I just put in a request for a call back...did a remote session and guy had no clue what i was talking about.  and i could barely understand him. sorry, but extremely frustrated and have no time to screw around. 

Highlighted
QuickBooks Team

The autofill check amount for unemployment tax does not match the autofill form? check says $210 due. form and my cpa said $0 due.

We'd really want for you to get the help that you need, accounting358.

 

However, callback requests are assigned to the next available payroll support. I'd recommend giving them another call. Then, ask for an American representative so they can enter a request. 

 

We've also taken note of your feedback about your recent interaction with our phone support. We'll take this opportunity to asses and improve our customer's experiences when reaching out for support. 

 

As always, visit us again in the Community if you need anything else. 

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