Unable to add QuickBooks Core to current Quickbooks Plus plan

Let's get this working, jkimlivingtree.

When using QuickBooks Online, you'll have to maintain a stable internet connection. Otherwise, the spinning circle or loading process will take a little longer. Eventually an error will occur like you've encountered. 

Aside from the stability of internet connection, cache can also cause issues when piled on your browser. Though, it boosts browser's background processes.

Here's how to get rid of any cache-related concerns:

1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
2. If the payroll page loads successfully, we can go back to your regular browser and clear the cache.
3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

From there, you should be able to process payroll for your employees with ease.

Let us know how this goes so we can further assist you. Have a great day!

Hi, this did not work.

I am trying to purchase payroll functionality. It is not that I currently have it and am unable to access it. 

Good day, jkimlivingtree.

It's best to reach out to our Customer Support Team if none of the troubleshooting steps mentioned above helps you. They can investigate and see what's causing this error. Simply go to the Help button and enter Talk to a human.

Please post again here if you need anything else. Wishing you all the best!

How did this situation get fixed for you jkimlivingtree?   I have the same situation.

I was on the phone with 2 different support people this evening for a total of 86 minutes, and it is not fixed yet.  The support person may can call me back tomorrow, but if not, I'll just have to start over.  

Also frustrated.