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Level 1

Update employee birth date

Trying to update an employees birth date. I go through the editing process. Put the info in the proper format. Hit Done. And it comes up with a message that it still needs the info and I can either put it in later or put it in now. When I try to put it in now it closes that employee and brings up a blank employee form. Any help would be gratefully appreciated.
2 Comments 2
QuickBooks Team

Update employee birth date

I want to ensure you're able to update your employee birth date, @tmcnair-mindspri.


To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N


Then, try to update again the info. Once you have successfully done the process, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.


I've also attached some articles you can refer to for your future guidance and detailed steps in managing your employee profile and transactions: 



Feel free to leave a comment below if you have any other questions about updating employee info in your account. I'm always here to help. Wishing you and your business continued success.

QuickBooks Team

Update employee birth date

Hi, @tmcnair-mindspri.


Hope you’re doing great. I wanted to see how everything is going about updating the employee birth date concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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