Connect with and learn from others in the QuickBooks Community.
Trying to update the number of exemptions on an employee W4 and receive the following error:
Object Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.
Anyone have any ideas?
Thanks for bringing this to our attention, @bammons27.
I can share some information with you why you're unable to update your employee's information.
This error happens when an employee is set to inactive. That's why you're unable to edit your employee's information.
To fix this issue, let's check and update the status of your employee using a new private browser.
Use the following shortcut keys to open a private window:
Activate your employee:
If the same issue persists, let's check your Accounting Preferences under Payroll Settings. One of the items used when running payroll for this employee might be set to inactive.
Here are the steps to follow:
Activate Payroll accounts:
If this works, you can clear cache and internet files the regular browser.
Please keep me posted on how this goes by leaving a comment below. I'm always around here in the Intuit Community whenever you need help.